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-   -   Pt 12.5 cloud collab says my projects are used up but i havent used any yet (http://duc.avid.com/showthread.php?t=380606)

HALO1THEGREAT 05-05-2016 10:03 AM

Pt 12.5 cloud collab says my projects are used up but i havent used any yet
 
my cloud collaboration in pt 12.5 says that i have used up all my available projects even though i havent used any yet. tech support says its a known problem but they somehow think im going to pay for a tech support plan just so they can fix a known problem on their end. anyone else have this problem and know of a fix? thanks for the help.


from them...
"I'm sorry about that but just to let you know it is currently a known issue on our end right now and currently working on a fix. Can you wait for it until we fix it or are you in a rush to use it? Please let me know. Thank you."

AlexLakis 05-05-2016 10:18 AM

Re: Pt 12.5 cloud collab says my projects are used up but i havent used any yet
 
Quote:

Originally Posted by HALO1THEGREAT (Post 2354765)
Can you wait for it until we fix it or are you in a rush to use it? Please let me know."

So now they're brow-beating users to upgrade to their support plan? Nice. :cool:

jarrydee 05-09-2016 03:51 AM

Re: Pt 12.5 cloud collab says my projects are used up but i havent used any yet
 
I had this problem. Support helped me right away. The3 reason was because when PT first came out i tried it and did not delete the test sessions I was messing with, and there they were when trying to use PT 12. They cleared them out for me and got everything working. Now the problem we are having is my partner will add new tracks and share them, but I am not getting mist of them.


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