Apera- support and maintenance plans
 

Anyone considering dropping $575 to$1,500 per year for software and or hardware support of your Digidelivery LT/GT?

Re: Apera- support and maintenance plans
 

Hello.

I live in the UK and I'm thinking of buying a Digidelivery system. will be the LT model I think.
Are they good and reliable?

Cheers

Re: Apera- support and maintenance plans
 

What about software updates?
What about the bugs that are still in the system? Will I get those updated even without the support plan?

frank.

Re: Apera- support and maintenance plans
 

From what I hear, software and bug fixes are not covered unless you buy a plan.

I am NOT happy.

Re: Apera- support and maintenance plans
 

What?! Seriously?!
Who said that?

frank.

Re: Apera- support and maintenance plans
 

I am working to confirm and will report back.

Re: Apera- support and maintenance plans
 

I bet Aspera retires Digidelivery as a product when they find out that very few will spend the money for support.

I have zero confidence at the moment.

Chris M..... Care to reassure me so I will pay for support? What percentage of the users has paid already?

Re: Apera- support and maintenance plans
 

Aspera is only here intermittently, so you may want to contact them directly via the info in the sticky at the top of this forum.

Re: Apera- support and maintenance plans
 

I understand that units that are less than three years old will cost 495.00 for repairs and that out of warranty units will be repaired but price will vary.

I also understand that when the new software is ready, you will need the service contract to get the update.

i hope that if this information is either incorrect or incomplete, that Aspera will give us more complete and accurate info.

Re: Apera- support and maintenance plans
 

Where does it read that software updates require a service plan? All I find in the service plan announcement is in regards to tech support and hardware service.

http://www.asperasoft.com/products/d...vice_Plans.pdf