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-   -   "opt in" error (https://duc.avid.com/showthread.php?t=407372)

Franklyn 11-29-2019 11:36 PM

"opt in" error
 
Every time I tried to do the "opt in" option in my account I get the following message:

"There has been an error in saving your preference. Please try again later."

So it is not possible for me to renew or order something.
Any Idea?

jeffro 11-30-2019 09:05 PM

Re: "opt in" error
 
Found and escalated your support case.

Franklyn 12-01-2019 12:49 AM

Re: "opt in" error
 
ok, so I will get an email?

I wanted to renewal my "1 year softwareupdate and support plan"
with the Blach Fridays discount (20%)
But this was not possible because of the above problem.

Is/was the discount availible for me renewal?

thanx for clearing and I hope that I can use the "opt in" funktion for renweal my software (with or without discount).

Frank


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