Is it really $599/yr?
Apologies for my lack of knowledge here.
I'm currently using PT 11 HD. I used to be a Pro Tools 9/10 + CPTK owner who took advantage of Avid's offering for owners like me to upgrade to Pro Tools 11 HD software-only option. I realize most folks using Pro Tools HD have it because they bought HD/HDX hardware. After looking at the Avid store, it looks like I would have to pay $599/yr to remain an eligible HD software owner who can upgrade v12 and higher in the future. $599/yr for a software-only product? Really? It doesn't seem logical that those of us who legitimately upgraded from PT CPTK to PT HD as a software-only product must pay the same level of support/maintenance and upgrade eligibility as HD/HDX owners. Someone please tell me I'm mis-understanding something. |
Re: Is it really $599/yr?
You are correct. $599 for HD users and $199 for Native users. Each year. Or let the plan lapse and you have to buy a new plan at full retail or go on subscription.
You do get support via email or one actual phone call per year. Seems some users don't like the plan, considering the comments here on the DUC. Here is the FAQ: http://avid.force.com/pkb/articles/e...FAQ&popup=true |
Re: Is it really $599/yr?
HD licensing has not been announced yet
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Re: Is it really $599/yr?
From the FAQ:
Buy a Pro Tools 11 Upgrade/Crossgrade with Standard Avid Support for $199—that’s up to 60% off previous upgrade pricing - Upgrade from Pro Tools M-Powered/MP, Pro Tools Express (bundled with Avid hardware), or Pro Tools 9 or 10 Buy a Pro Tools | HD 11 Upgrade with ExpertPlus Support for $599—that’s up to 40% off previous upgrade pricing - Upgrade from Pro Tools HD 9 or HD 10 or Pro Tools with Complete Production Toolkit Buy an annual upgrade and support plan for Pro Tools or Pro Tools | HD (if you already have version 11)—coming soon See the current Pro Tools software options on the Avid Store |
Re: Is it really $599/yr?
I think it is one support call per month, not per year.
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Already being a Pro Tools 11 HD software-only owner, I don't mind paying an annual software/support fee that's within reason, but don't throw me in the same bucket as HDX users. They reasons for needing support may be more time consuming of support's resources by HDX owners than I would use, therefore my maintenance should be somewhere between Pro Tools Native and Pro Tools HDX.
Autodesk has a similar approach and I see them as a big competitor to Avid, so I get why Avid are changing things up. |
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Thanks, JC |
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It's wishful thinking that early users of HD11 (No Support-plan) would/will get any AvidProductLove...
So my read of it all is as it is..... Renew support plan for HD11 users (W/O plan) is available until Dec 31st 2015 (end of this year) And it is as all other HD variations, $599.00/Yr with no dealer discounts!(except institutions) |
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Well, I'm working on a way to leave all this behind. AVID has not done enough to warrant my loyalty to the tune of $599 a year for a support plan I shouldn't have to keep in my back pocket in order to keep my 'opportunity' for future upgrades open.
It's too bad. I personally love my HDX rig. |
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The more silent they are, the more damage is done. By the time they come back to the table, if they even do, they will have pushed so many out of the door they won't be able to get them back. The CEO has a bonus check to make, and the shareholder have expectations. All of whom know nothing of our business. Martin Kloiber should have been the CEO of AVID. Because he has vision, knows the business, technically as well, and could have made AVID shine. Because the shareholders have no "vision" for the company it will be the ultimate downfall for AVID. Good thing to start looking for a replacement now. MehAVID |
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Do the shareholders run Apple? Amazon? MS? They can complain all they want, but the business is based on the product. Not the shareholder. Building a business off of shareholder needs is not a business. It is the death of a business. That is the point. |
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I "took advantage" of the offer last November to upgrade from PT10 w/ CPTK to PT11HD which included 15 months of this support plan with "expert help 24x7". What they now seem to call "ExpertPlus Support".
I apologise if I'm being a dope here, but I have a question: Does this support actually EXIST, now? After I bought the upgrade, I received an email from Avid saying "Your upgrade and support plan will be reflected in your Avid account in the coming months and you will receive an email notification when it is updated, along with instructions for contacting our Customer Care team." I have yet to receive such an email. When I login to my account online, there is no indication there that I have any support plan. If I did encounter a situation in which I needed support quickly, I wouldn't have a clue where to turn (other than the duc of course). It's now nearly 4 months into my amazing "15 months of support" offer, and as far as I can tell it doesn't exist. I'm based in Ireland. Maybe it has been rolled out in the US, but not here yet?? Or am I missing something obvious? Thanks. |
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no indication of any support plan in my account. though i was told that my ASCs i received with each upgrade were "non-expiring" ASCs |
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The support plans are only meant to meet accounting criteria, to protect shareholders investments and listing on Nasdaq.
You didn't really think they were meant for the benefit of customers, now did you? :-) |
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No, I didn't, but THAT is what we're being sold. :rolleyes:
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If the support is non existent doesn't that mean a class action lawsuit? If that is what they seem to be selling and if customers are purchasing these plans yet get no real support under the plan then that should theoretically be actionable. I'm no lawyer.
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I will just post my thought and hope. I think a lot of people have brought up great questions that are real and don't seem to be getting any answers.
I hope that the distinction between Pro support and regular support is not by the "HD" label. Software is software. I can see the post studio I work at needing Pro support as insurance against down time and we would gladly pay $600 per year per unit for that benefit. We can pay that bill by running one room for 6 hours and we are all good. I purchased an HD Native rig for my home. It's a machine I use to record singer songwriter work and also the occasional revise if something goes wrong after I leave the studio. It's basically a non billing machine. I need support but not like the studio I work for. I personally would pay $200 per year to keep the rig current but getting up to $600 for a machine that doesn't bill will hurt. Not to mention my wife will question my judgement even more. I hope we start to see a more defined and clear path for all of us and I hope somehow Pro support is a choice not determined by "HD" or "Non HD". Good luck to you all, Scott |
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But I also received an email stating "Thank you for purchasing the Pro Tools upgrade and support plan. Upon activation, you are entitled to upgrades and support through March 31, 2016." So I did BUY the support plan, just can't see any evidence that I actually GOT any additional support. |
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Same here. I raised this in another thread weeks ago and was told by a MOD that the HD subs / support plans have not been announced yet and so nothing will be reflected in our accounts until it is. But I'll ask again, where is our support plan that apparently started in December 2014? |
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but i emailed Avid, and was told by their customer support that it was a non-expiring ASC. |
Re: Is it really $599/yr?
The ASC is a mess for sure. I had one for 90 days, eventually another one appeared after some grumbling from me. I'm now on my third code as the first two broke the support website and just returned an error, and the phone support wouldn't accept the code either. I've yet to try this one online.
Doesn't really inspire confidence in support when the support system doesn't work, does it? I've pursued various issues with them. Maybe the fault is all my end and not theirs, but so far haven't had a single resolution. Often the steps that need to be taken are impractical (remove all third party plugs from a project), or worse clean reinstall PT from scratch, which is the last thing you want to do if you're mid project. So you just employ ever more workarounds. |
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Hey Jeffro,
SO is it safe to assume that those of us that bought the crossgrade/support plan can expect to see the release of Pro Tools 12 on April 1st 2016? Can I sell my crossgraded PT10/11 support plan? |
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I am not paying for anything until my options as an HD system owner are absolutely clear. But if a member here HAS paid for the support plan option and cannot access support then that is a serious allegation. Is that not what I am reading?
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That is in fact what you are reading. I am in Canada and am looking for what I paid for.
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