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-   -   New Subscription - No License (http://duc.avid.com/showthread.php?t=407056)

GregJ 11-05-2019 06:42 PM

New Subscription - No License
 
Hi,
I have a new Pro Tools subscription that has been active since November 2 (3 days, so far).

I don't see any downloadable resources, namely HEAT or the included subscription plugins, available under Pro Tools in 'My Products.' All I see is 'No download links found.'

I also don't have an iLok license in my iLock account for this new subscription.

The only thing I DO see in my iLock license list is the 'Pro Tools Plan' that I is set to expire in 3 days....

What is supposed to happen with my new subscription?? I have submitted a ticket to avid, but have heard nothing back.

Where is my access to HEAT and the plugins?

Help!?!?

jeffro 11-05-2019 07:40 PM

Re: New Subscription - No License
 
Escalating this to CS to assist. The Pro Tools Plan license simply authorizes Space which was originally included as a bonus with your Upgrade and Support Plan for Pro Tools | Software - it's not related to your new subscription.

GregJ 11-05-2019 08:03 PM

Re: New Subscription - No License
 
Jeffro to the rescue again!!

Thank you for helping move this along!


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