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-   -   Where is my No Charge Pro Tools 12 Upgrade? (http://duc.avid.com/showthread.php?t=365876)

thewiz 03-23-2015 11:11 AM

Where is my No Charge Pro Tools 12 Upgrade?
 
There is no new software... I bought the 11 in January and bought it with the update plan. No new v12 software in my account. Newest is 11.31

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ADMIN NOTE:

This thread is only for customers inquiring about status of their Pro Tools 12.0 Upgrade. Other posts will be removed (please use other threads for other topics).
  1. If you purchase the Pro Tools Annual Upgrade Plan and do not have software installers in your account please reply here.
  2. Check this KB Article to see if you have your upgrade.
  3. Please see This Announcement for more info, and note that Upgrades are being processed as quickly as possible.
  4. Please be patient, if entitled to an upgrade you should see the new product in your Avid account soon.
  5. If inquiring about your upgrade, please make sure that your community email matches the email address used for your Avid account then reply to this thread. Do not put your email in your post unless you want to expose it to spammers!
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jeffro 03-23-2015 12:44 PM

Re: Pro Tools 12 is available for purchase!
 
Quote:

Originally Posted by thewiz (Post 2244275)
There is no new software... I bought the 11 in January and bought it with the update plan. No new v12 software in my account. Newest is 11.31

Found your account info and looking into this. It is taking some time to process the existing product/accounts, but will do everything I can to help.

grame99 03-23-2015 12:47 PM

Re: Pro Tools 12 is available for purchase!
 
Is 12 supposed to appear in my account? I did the LE educational upgrade before Christmas which said 16 months of the support plan including 12... Only have 11.31... Yikes.

thewiz 03-23-2015 12:47 PM

Re: Pro Tools 12 is available for purchase!
 
Ok, thanks for helping.. Just find it strange it wasn't in my account already... Can't be that hard to keep track of customers already bought the update plan. I thought that was automatic in you're system..

dankin 03-23-2015 12:49 PM

Re: Pro Tools 12 is available for purchase!
 
I did my PT 10+ CPTK to 11HD upgrade through Sweetwater in December. No PT 12 in my acct either.

jeffro 03-23-2015 12:54 PM

Re: Pro Tools 12 is available for purchase!
 
Quote:

Originally Posted by grame99 (Post 2244363)
Is 12 supposed to appear in my account? I did the LE educational upgrade before Christmas which said 16 months of the support plan including 12... Only have 11.31... Yikes.

Quote:

Originally Posted by dankin (Post 2244368)
I did my PT 10+ CPTK to 11HD upgrade through Sweetwater in December. No PT 12 in my acct either.

If you bought a PT/PTHD 11 Upgrade on/after the date listed in http://avid.force.com/pkb/articles/f...14-Offer-FAQ#4 then you do get 12. Existing registered/activated products are being processed and it will take a little time to complete all of them but you will see it in your account.

Tony Cariddi 03-23-2015 12:59 PM

Re: Pro Tools 12 is available for purchase!
 
Hi everyone, some people who purchased an annual upgrade plan and are entitled to PT12 are not seeing that represented in their accounts yet. These entitlements are in the process of being deposited and will be complete within the next couple of weeks (most should be quicker than that).

Thanks for your patience,
Tony

thanos4 03-23-2015 01:01 PM

Re: Pro Tools 12 is available for purchase!
 
Quote:

Originally Posted by Tony Cariddi (Post 2244375)
Hi everyone, some people who purchased an annual upgrade plan and are entitled to PT12 are not seeing that represented in their accounts yet. These entitlements are in the process of being deposited and will be complete within the next couple of weeks (most should be quicker than that).

Thanks for your patience,
Tony

Mr Tony,what about the 4 years of free upgrades of Education version?

thewiz 03-23-2015 01:02 PM

Pro Tools 12 is available for purchase!
 
Weeks you're kidding right? This is not acceptable at all.. Fact we should be the first ones to get the release minutes after the release, hours at max...I've never seen something like this in 20years. I've got the license on my Ilok already.. A download link should be easy...If you don't have a license its not possible to use it anyway so why not make a download link for everybody on the support page.

Becharax 03-23-2015 01:15 PM

Re: Pro Tools 12 is available for purchase!
 
Quote:

Originally Posted by thewiz (Post 2244377)
Weeks you're kidding right? This is not acceptable at all.. Fact we should be the first ones to get the release minutes after the release, hours at max...I've never seen something like this in 20years. I've got the license on my Ilok already.. A download link should be easy...If you don't have a license its not possible to use it anyway so why not make a download link for everybody on the support page.

Indeed ... we were the first people to pay for the plan since October .... it's shame when you just say weeks .... do you know about something called " loyal clients " ??

well you have to keep them


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