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-   -   Pro tools 10 free upgrade? (http://duc.avid.com/showthread.php?t=334439)

legspinner 02-11-2013 01:11 AM

Pro tools 10 free upgrade?
 
Hi community,
I purchased my Pro Tools 9 in September 2012 - well after October 9 , 2011 - which entitles me to a free upgrade to Pro Tools 10.
I have registered my product , however , I did not utilise my free avid support ticket within the 60 days of registration - so Of course, I cant contact them without paying for a new support package.

My issue : I have established I qualify for the free upgrade to Pro Tools 10 - how can I achieve that now?
I have not received a download link for the free upgrade to Pro Tools 10 - after I registering my Pro Tools 9 product ?

Is there a painless way I can make this happen :)

Thanks heaps - Legspinner from Australia

falkenstam 02-11-2013 01:32 AM

Re: Pro tools 10 free upgrade?
 
Call them!
http://www.avid.com/us/support/support-contact
:-)

legspinner 02-11-2013 01:36 AM

Re: Pro tools 10 free upgrade?
 
Hi ,
Was hoping not to call them as I am in Australia.
Foreign calls are always interesting :-) but it looks like I will have to right?

If anyone else has any idea or an alternative to calling the support department - let me know please.

Why dont they have free support for all Avid customers that have graciously handed over cash to their company? just a thought....

Legspinner from Australia

sunburst79 02-11-2013 03:26 AM

Re: Pro tools 10 free upgrade?
 
Did you create a MyAvid account when you registered it? Did you give them the correct email and iLok account information?

musicman691 02-11-2013 05:18 AM

Re: Pro tools 10 free upgrade?
 
Registration support is free I believe. No ASC needed.

marianna 02-11-2013 07:43 AM

Re: Pro tools 10 free upgrade?
 
You should be able to create a portal case here:

http://tinyurl.com/8g454hj

Get stuck, email me directly...

Marianna
marianna.montague@avid.com

nst7 02-11-2013 09:03 AM

Re: Pro tools 10 free upgrade?
 
And yes, support for Registration/Activation issues is free.

sunburst79 02-11-2013 10:09 AM

Re: Pro tools 10 free upgrade?
 
Quote:

Originally Posted by nst7 (Post 2006363)
And yes, support for Registration/Activation issues is free.

Although the call from Austrialia is probably not. ;)

drumzalicious 02-12-2013 07:02 PM

Re: Pro tools 10 free upgrade?
 
Just bought an mbox 3 that came with PT8 . . . sure wish I could get a free upgrade lol.

To answer your question I'd call them.

sunburst79 02-12-2013 07:39 PM

Re: Pro tools 10 free upgrade?
 
Quote:

Originally Posted by drumzalicious (Post 2006866)
Just bought an mbox 3 that came with PT8 . . . sure wish I could get a free upgrade lol.

To answer your question I'd call them.

Have you registered it? I'm not sure what the policy is on outdated stock. Depending on where you purchased it and if they were a authorized Avid reseller you may have some options. If it was purchased at a reduced rate as a closeout or from a third party you may not.


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