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-   -   Why are my registered products not showing ay Avid? (http://duc.avid.com/showthread.php?t=261925)

Johnrg 12-19-2009 03:40 PM

Why are my registered products not showing ay Avid?

Why do I not have any authorization codes at Avid for anything above PT 7.3.1x when I have been using 8.0 for 9months now?

I have a registration form for 7.4 that digidesign sent me after I registered my 003factory hardware. This included a free upgrade to 8.0 that we installed, authorized somehow I presume and run.

Both 7.4 and 8.0 software authorization codes are missing on my account at Avid - what gives Digi?

I have now updated to 8.0.3 and can't authorize it, no problem I say, I'll log onto my account and grab the code, Oh [bleep][bleep][bleep][bleep]e, its not there!



Avid 12-19-2009 04:08 PM

Re: Why are my registered products not showing ay Avid?
According to your registration, you registered your 003 that came with PTLE 7.4 in April, 2009. Because the PTLE 7.4 installation DVD and authorization code came with your system, you did not receive another downloadable update or auth code for 7.4 in your online account.

You were automatically sent an email with an activation code for your free upgrade to Pro Tools LE 8.0. That was on the same day that you registered the 003 (April 5, 2009).

According to our records, you never used the activation code we sent you for PTLE 8, so I'm not sure how you got that. Maybe CS sent you a replacement.

If it was in your junk mail or spam filter back then, it is probably gone by now. I'll send you a copy of that in case you can't find it.

Seems like you should have received it though, since you were also sent an email at the same time for your free update for your 003 Factory bundle, and you did that activation on April 17th.

Johnrg 12-19-2009 04:21 PM

Re: Why are my registered products not showing ay Avid?
That would be great if you could send me the 8.0 authorization code!
My local agent (protel here in new zealand) did the full install and probally has the emails? I can't find them on my PC at all.
Thanks so much.

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