Renewed Pro Tools Subscription but my license isn't showing up in Ilok
 

I just renewed for two more years of Pro Tools 12 for Education today. Completed order and all that. In my product page it shows that my license now expires in 2019. When I open pro Tools 12 it says subscription license has expired. (You don't have any licenses/none are pending for delivery etc...) I updated to the newest version of Ilok manager, but my subscription plan still says it expired a few weeks ago. I can't find the serial number that I need to put into Ilok manager to retrieve my license. Order #5173819

Re: Renewed Pro Tools 12 Subscription but my license isn't showing up in Ilok
 

Same here. Renewed 2 days ago and still no iLok license.

Re: Renewed Pro Tools 12 Subscription but my license isn't showing up in Ilok
 

Im having the exact same problem. i renewed my protools 12 subscription and it says active on my avid account but it says expired on my ilok. this is causing me not to be able to get into my protools program because it says i don't have a active license. i even got a confirmation email that everything was paid for. my order ID number is (5179909).PLEASE HELP FIX THIS BECAUSE THIS IS HOW I MAKE A LIVING

Re: Renewed Pro Tools 12 Subscription but my license isn't showing up in Ilok
 

Hey Spoons, Love your little studio in the garden shed :-) Looks super cozy and well appointed .. and the pictures looks like a crisp morning in late fall or early spring !!! Great Job !!

Sorry for the off-topic.

I am escalating all your posts so Avid can have a look. Sumday now but I would expect an answer tomorrow morning when they are in their seats again.

Hang in there.

Re: Renewed Pro Tools 12 Subscription but my license isn't showing up in Ilok
 

Welcome to the community.

I see that licenses were deposited 3/29 via your support case.

Re: Renewed Pro Tools 12 Subscription but my license isn't showing up in Ilok
 

The OP is referring to a Pro Tools subscription, but you have a Pro Tools HD Upgrade and Support Plan with a perpetual license. No new license is deposited when renewing that - renewing extended the Release Limit date (seen in Details for the license/bundle in ILM) for your bundle, and extends the expiration of your Pro Tools HD Plan (for bonus plugins). Everything looks correct in your Avid and iLok accounts.

Re: Renewed Pro Tools 12 Subscription but my license isn't showing up in Ilok
 

Welcome to the community.

Sorry for the trouble. I see this was solved via your support case.

Re: Renewed Pro Tools 12 Subscription but my license isn't showing up in Ilok
 

Thanks ! My shed studio is a lovely place to work.


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Re: Renewed Pro Tools 12 Subscription but my license isn't showing up in Ilok
 

Yes, support rang me and explained that. No need to panic.
Thanks for looking into it.


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Re: Renewed Pro Tools 12 Subscription but my license isn't showing up in Ilok
 

Same issue here. I opened a support case# 03190174