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-   -   wrong iLok password! How do I change it? (http://duc.avid.com/showthread.php?t=403074)

janhart 01-24-2019 03:58 AM

wrong iLok password! How do I change it?
 
I used my email address as my iLok password with Avid when creating my account and installing ProToolsFirst. It's wrong!

It's so frustrating! On my Avid master account page I have changed it to what it should be (I've had my iLok account for years and didn't realise it's still current. ) but on my products page under ProToolsFirst it's wrong - I used my email address - and it seems impossible to change!

Help!! I opened a Case with Avid Customer Care, but AVid's reply is simply to refer me back to the forums. A moderator had advised I open the case. I'm in a circular loop and ProToolsFirst screws up on installation because I'm guessing it's using the wrong iLok ID.

Any ideas?

How do I get Avid to change the wrong Ilok ID?


Thanks, Jan


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