Avid Pro Audio Community

Avid Pro Audio Community (http://duc.avid.com/index.php)
-   Pro Tools | First Discussion (http://duc.avid.com/forumdisplay.php?f=138)
-   -   wrong iLok password! How do I change it? (http://duc.avid.com/showthread.php?t=403074)

janhart 01-24-2019 03:58 AM

wrong iLok password! How do I change it?
I used my email address as my iLok password with Avid when creating my account and installing ProToolsFirst. It's wrong!

It's so frustrating! On my Avid master account page I have changed it to what it should be (I've had my iLok account for years and didn't realise it's still current. ) but on my products page under ProToolsFirst it's wrong - I used my email address - and it seems impossible to change!

Help!! I opened a Case with Avid Customer Care, but AVid's reply is simply to refer me back to the forums. A moderator had advised I open the case. I'm in a circular loop and ProToolsFirst screws up on installation because I'm guessing it's using the wrong iLok ID.

Any ideas?

How do I get Avid to change the wrong Ilok ID?

Thanks, Jan

All times are GMT -7. The time now is 10:58 PM.

Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com