Pro tools 11 freezes in the middle of a session
Hello I have a new problem with pro tools 11 freezing in the middle of a session everything just stops and I can't do anything else. I can't control alt delete, minimize, nothing... it just stops I have to reboot the machine by just turning it off and turning it on. I thought it might have been a waves plugin that was newly installed. I had since deleted all my Waves plugins and everything to do with a waves and although it was better for a little while it has returned... please let me know what you guys need to know so I can get the help I need as far as info...
I'm on Windows 7, i5, protools 11.3.0, 8gb ram Sent from my SM-N950U using Tapatalk |
Re: Pro tools 11 freezes in the middle of a session
Where is your SiSoft Sandra report?
Inability to interrupt with CTR-ALT-DEL likely implies a more serious problem with a device driver, operating system or hardware. (In that order of probability). And since Windows can easily become a seething cesspool of third party crapware, lots of that should be suspect as well. Plugins with really bad memory leaks might be another candidate, so try removing *all* third party plugins and trashing prefs. Try looking in the Windows event log for anything going on around the time of these hangs. If you have any anti-virus software installed update it and run a full system scan then completely disable it or Uninstall it. Uninstall any other crapware installed on the system, disk indexing utilities, etc etc. Try running Pro Tools with a different playback engine. Check your system is up to date, interface and video drivers etc. OS updates, etc. Do a full clean Windows install on a spare/new drive or partition and install just the bare minimum of Pro Tools, ILM and needed drivers and test with that. Ideally install Windows from a Microsoft download/media and not do an OEM recovery if that is laden with OEM crapware. |
Re: Pro tools 11 freezes in the middle of a session
yorgo:
Are you running any vi's driven by MIDI? Back when I ran a Sonar/Windows system I'd have freeze-ups like you describe. When that happened I'd see the two little blinking lights in the Windows taskbar indicating MIDI activity. The only way to cure it was a hard shutdown & restart. This was happened even after cleaning out all the crapware but not as often as before. |
Re: Pro tools 11 freezes in the middle of a session
So here is my Sandra report. I've never done one of these. I'm not sure what is common info that is needed....I will post some of it.
Also i did notice when problem began, I turned on my phantom power on my focusrite 2i4 and started clicking the inputs of and and wouldn't stop. I kept turning the phantom off and on, yet it kept happening. I ended up rebooting the machine, then it was ok....but after that it problems began.... anyways here it is.. < Computer > Model: ASUS All Series ASUS MB Serial Number: System Serial Number Chassis: Desktop Mainboard: ASUS Z87-A Serial Number: 140120667003147 BIOS: AMI (OEM) 1707 12/13/2013 Intel vPro: 9.0.30.1482 Total Memory: 7.88GB DIMM DDR3 < Processors > Processor: Intel(R) Core(TM) i5-4670 CPU @ 3.40GHz (4C 3.81GHz, 3.8GHz IMC, 4x 256kB L2, 6MB L3) Socket/Slot: FC LGA1150 < Chipset > Memory Controller: ASUS Core (Haswell) DRAM Controller 100MHz, 8GB DIMM DDR3 1.6GHz 64-bit, Integrated Graphics < Memory Module(s) > Memory Module: Kingston KHX1600C10D38G 8GB DIMM DDR3 PC3- 12800U DDR3-1600 (10-10-10-30 5-39-12-6) < Video System > Monitor/Panel: LG ULTRAWIDE (2560x1080, 28.8") Video Adapter: Intel(R) HD Graphics 4600 (20CU 160SP SM5.0 600MHz/1.2GHz, 512kB L2, 64MB DDR3 1.6GHz 64- bit, Integrated Graphics) < Graphics Processor > OpenCL: Intel(R) HD Graphics 4600 (160SP 20C 600MHz/ 1.2GHz, 2MB L2, 1.6GB DDR3 1.6GHz 64-bit, Integrated Graphics) D3D 11: Intel(R) HD Graphics 4600 (160SP 20C 600MHz/ 1.2GHz, 512kB L2, 64MB DDR3 1.6GHz 64-bit, Integrated Graphics) < Storage Devices > WDC WD5003AZEX-00MK2A0 (500.1G:466GB (C:) WDC WD5003AZEX-00MK2A0 (500.1G:466GB (E:) WDC WD5000KMVW-11ZSMS5 (500.1G:466GB (F:) HL-DT-STDVDRAM GH24NSB0 (SATA,:N/A (D:) < Logical Storage Devices > System Reserved: 100MB (NTFS, 4kB) @ WDC WD5003AZEX-00MK2A0 (500.1GB, SATA600, 3.5", 7200rpm) Local Dk (E:): 466GB (NTFS, 4kB) @ WDC WD5003AZEX-00MK2A0 (500.1GB, SATA600, 3.5", 7200rpm) Elem (F:): 466GB (NTFS, 4kB) @ WDC WD5000KMVW-11ZSMS5 (500.1GB, USB3/SATA300, 5200rpm, 8MB Cache) Local Disk (C:): 466GB (NTFS, 4kB) @ WDC WD5003AZEX-00MK2A0 (500.1GB, SATA600, 3.5", 7200rpm) Optical Drive (D:): N/A @ HL-DT-STDVDRAM GH24NSB0 (SATA, DVD+-RW, CD-RW, 512kB Cache) < Peripherals > LPC Hub Controller #1: ASUS Lynx Point LPC Controller Audio Device: ASUS Core (Haswell) HD Audio Controller Audio Codec: Intel 2807 Audio Device: ASUS Lynx Point HD Audio Controller Audio Codec: Realtek Semi High Definition Audio Serial Port(s): 1 Disk Controller: ASUS Lynx Point 6-Port SATA AHCI Controller USB Controller #1: ASUS Lynx Point USB xHCI Host Controller USB Controller #2: ASUS Lynx Point USB Enhanced Host Controller #2 USB Controller #3: ASUS Lynx Point USB Enhanced Host Controller #1 SMBus/i2c Controller #1: Intel ICH SMBus < Printers and Faxes > Printer: Microsoft XPS Document Writer (600x600, Colour) Fax: Microsoft Shared Fax Driver (200x200) Printer: Canon MP160 Printer (USB, Colour) < Scanners and Cameras > Scanner: WIA Canon MP160 (Scanner, 600x1200, USB) < Network Services > Network Adapter: Realtek PCIe GBE Family Controller (Ethernet, 1Gbps) < Operating System > Windows System: Microsoft Windows 7 Personal 6.1.7601 (Service Pack 1) Platform Compliance: x64 <<< Processor Arithmetic >>> -------------------------------------------------------------------------------- << Multi-Threaded (MT) >> < Benchmark Results > Aggregate Native Performance: 94.07GOPS Dhrystone Integer Native AVX2: 153GIPS Dhrystone Long Native AVX2: 143.81GIPS Whetstone Single-float Native :63.73GFLOPS Whetstone Double-float Native :52.5GFLOPS < Aggregate Native Performance > Dhrystone Aggregated-int Nativ:148.33GFLOPS Whetstone Aggregated-float Nat:57.84GFLOPS Results Interpretation: Higher Scores mean Better Performance. Decimal Numeral System (base 1:1GOPS = 1000MOPS, 1MOPS = 1000kOPS, 1kOPS = 1000OPS, etc. < Performance per Thread > Aggregate Native Performance: 23.52GOPS Dhrystone Integer Native: 38.25GIPS Dhrystone Long Native: 36GIPS Whetstone Single-float Native: 16GFLOPS Whetstone Double-float Native: 13.13GFLOPS No. Threads: 4 Results Interpretation: Higher Scores mean Better Performance. Decimal Numeral System (base 1:1GOPS = 1000MOPS, 1MOPS = 1000kOPS, 1kOPS = 1000OPS, etc. < Performance vs. Power > Processor(s) Power: 205.770W Aggregate Native Performance: 457.18MOPS/W Dhrystone Integer Native: 743.53MIPS/W Dhrystone Long Native: 698.89MIPS/W Whetstone Single-float Native: 309.70MFLOPS/W Whetstone Double-float Native: 255.16MFLOPS/W Results Interpretation: Higher Scores mean Better Performance. < Performance vs. Speed > Aggregate Native Performance: 24.71MOPS/MHz Dhrystone Integer Native: 40.19MIPS/MHz Dhrystone Long Native: 37.78MIPS/MHz Whetstone Single-float Native: 16.74MFLOPS/MHz Whetstone Double-float Native: 13.79MFLOPS/MHz Results Interpretation: Higher Scores mean Better Performance. < Benchmark Status > Result ID: Intel(R) Core(TM) i5-4670 CPU @ 3.40GHz (4C 3.81GHz, 3.8GHz IMC, 4x 256kB L2, 6MB L3) Microcode: MU063C031C Computer: ASUS All Series ASUS MB (ASUS Z87-A) Platform Compliance: x64 NUMA Support: No No. Threads: 4 Processor Affinity: U0-C0T0 U1-C1T0 U2-C2T0 U3-C3T0 System Timer: 3.33MHz No. Runs: 64000 / 640 < Processor > Model: Intel(R) Core(TM) i5-4670 CPU @ 3.40GHz Speed: 3.81GHz (100%) Min/Max/Turbo Speed: 800MHz - 3.4GHz - 3.8GHz Maximum Power: 84.000W - 205.770W Cores per Processor: 4 Unit(s) Threads per Core: 1 Unit(s) Front Side Bus Speed: 100MHz Revision/Stepping: 3C / 3 Microcode: MU063C031C L1D (1st Level) Data Cache: 4x 32kB, 8-Way, 64bytes Line Size, 2 Thread(s) L1I (1st Level) Code Cache: 4x 32kB, 8-Way, 64bytes Line Size, 2 Thread(s) L2 (2nd Level) Data/Unified Ca:4x 256kB, ECC, 8-Way, 64bytes Line Size, 2 Thread(s) L3 (3rd Level) Data/Unified Ca:6MB, ECC, 12-Way, Fully Inclusive, 64bytes Line Size, 16 Thread(s) < Memory Controller > Speed: 3.8GHz (100%) Min/Max/Turbo Speed: 3.8GHz - 3.8GHz < Features > SSE - Streaming SIMD Extension:Yes SSE2 - Streaming SIMD Extensio:Yes SSE3 - Streaming SIMD Extensio:Yes SSSE3 - Supplemental SSE3: Yes SSE4.1 - Streaming SIMD Extens:Yes SSE4.2 - Streaming SIMD Extens:Yes AVX - Advanced Vector eXtensio:Yes FMA3 - Fused Multiply/Add eXte:Yes AVX2 - Advanced Vector eXtensi:Yes << Multi-Core Only (MC) >> < Benchmark Results > Aggregate Native Performance: 88.8GOPS Dhrystone Integer Native AVX2: 139GIPS Dhrystone Long Native AVX2: 135.67GIPS Whetstone Single-float Native :63GFLOPS Whetstone Double-float Native :51.1GFLOPS < Aggregate Native Performance > Dhrystone Aggregated-int Nativ:137.31GFLOPS Whetstone Aggregated-float Nat:56.74GFLOPS Results Interpretation: Higher Scores mean Better Performance. Decimal Numeral System (base 1:1GOPS = 1000MOPS, 1MOPS = 1000kOPS, 1kOPS = 1000OPS, etc. < Performance per Thread > Aggregate Native Performance: 22.2GOPS Dhrystone Integer Native: 34.74GIPS Dhrystone Long Native: 33.92GIPS Whetstone Single-float Native: 15.75GFLOPS Whetstone Double-float Native: 12.77GFLOPS No. Threads: 4 Results Interpretation: Higher Scores mean Better Performance. Decimal Numeral System (base 1:1GOPS = 1000MOPS, 1MOPS = 1000kOPS, 1kOPS = 1000OPS, etc. < Performance vs. Power > Processor(s) Power: 205.770W Aggregate Native Performance: 431.55MOPS/W Dhrystone Integer Native: 675.37MIPS/W Dhrystone Long Native: 659.33MIPS/W Whetstone Single-float Native: 306.25MFLOPS/W Whetstone Double-float Native: 248.30MFLOPS/W Results Interpretation: Higher Scores mean Better Performance. < Performance vs. Speed > Aggregate Native Performance: 23.33MOPS/MHz Dhrystone Integer Native: 36.50MIPS/MHz Dhrystone Long Native: 35.64MIPS/MHz Whetstone Single-float Native: 16.55MFLOPS/MHz Whetstone Double-float Native: 13.42MFLOPS/MHz Results Interpretation: Higher Scores mean Better Performance. |
Re: Pro tools 11 freezes in the middle of a session
Only thing that stands out from the Sandra report is you may be a bit light on for memory. I prefer to see 16GB or more for Pro Tools 11 or later. Long shot here but if you do have misbehaving plugins/memory leaks that’ may make things go south quicker/more often. You will also get better performance with DIMMs on each memory channel (see the computer/motherboard documentation for DIMM recommendations). If you upgrade memory use identical DIMMs on each channel... same manufacturer, specs, exact model.
But focus on the things I already suggested before first. |
Re: Pro tools 11 freezes in the middle of a session
Thank you Darryl... I have trashed the pref...reloaded all my waves plugin with correct version and I seem to be up and running. I haven't had an issue yet.
Btw I have ordered more RAM identical to the 8gb I have as well. Thank you guys for your help |
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