Avid Pro Audio Community - Artist Control Softkeys stopped working on Ableton

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- - Artist Control Softkeys stopped working on Ableton (https://duc.avid.com/showthread.php?t=393891)

Feinbeat

09-22-2017 07:06 AM

Artist Control Softkeys stopped working on Ableton

Hi

after a eucon crash, all Softkeys and surface buttons stopped working on Ableton.

Also a complete new install of the eucon software didn´t change anything.
I have tried the 3.6.1 and the 3.6.0 which worked for a few days.

My Setup:

Win System preferences: Added Ableton with MackieControl 1-4

Ableton:
Added Artist Conrtrol as Mackie Control
Added Artist Mix as Mackie Control XT
Added Artist Mix 2 as Mackie Control XT

Activated Tracks and Remote for all Eucon Midi Channels 1 - 3 as Input and Output

Did a new Ableton Template, but no Softkey or Surface key will work anymore.

The Faders work goog.

Can someone please help me getting this fixed?
I need it for work. :(

Feinbeat

09-22-2017 07:11 AM

Re: Artist Control Softkeys stopped working on Ableton

For testing, I did a new Template only with this COntrol

Code:

   <Section ID="1" NAME="">

      <Bank ID="0" SIZE="16">

        <NormalKeys>

          <Control ID="SoftKey1" TYPE="SmartSwitch">

            <Label FONT="Arial Bold" FONTSIZE="12.0000" NAME="Track" NOTEXT="1" TYPE="Text"/>

            <CommandSet SUBTYPE="OneShot">

              <Command ID="1" INDEX="0" LCTL="ON" TYPE="Key">t</Command>

            </CommandSet>

          </Control>

Button this simple Key-Command: CTRL + T (new Audio Track) doesn´t work.

Feinbeat

09-22-2017 07:23 AM

Re: Artist Control Softkeys stopped working on Ableton

also the same in Cubase via EUCON Protocoll....

I begin to hate this Avid Series....

EddieJones

09-22-2017 08:04 PM

Re: Artist Control Softkeys stopped working on Ableton

They don't display at all on the TFT or they don't operate? Do other things on the TFT work? Knobs values? Do the faders on the Control work ?

t1mtnntgn

09-22-2017 09:24 PM

Re: Artist Control Softkeys stopped working on Ableton

1 like

Feinbeat

09-22-2017 11:14 PM

Re: Artist Control Softkeys stopped working on Ableton

Thx for the reply.

Yes, the faders and knobs do work, only the Softbuttons do nothing, but there all there on the screen.

It´s really strange.

EddieJones

09-23-2017 07:43 PM

Re: Artist Control Softkeys stopped working on Ableton

Sounds like it sees the Softkey Appset but they aren't getting through to Ableton. Do softkeys work in other Apps ?

Feinbeat

09-24-2017 03:37 AM

Re: Artist Control Softkeys stopped working on Ableton

the same in cubase...

meanwhile i had to reinstall win completely to finish some work.

tomorrow i will try to install eucontrol again and hope it will work.

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