This one is on me, I entered a wrong ilok name.
 

I entered my ilok email address instead of my ilok account name when I purchased PT2020.5 yesterday. I corrected the problem in linked accounts, but when I visit My Products Pro Tools Perpetual still lists my email address instead of the ilok account name. I'm sure I can't fix this from outside the system. Who do I talk to, to get a correction made?

Re: This one is on me, I entered a wrong ilok name.
 

Escalating

Re: This one is on me, I entered a wrong ilok name.
 

Should also get a support case going.

Re: This one is on me, I entered a wrong ilok name.
 

Thanks James. Don't I need a Support Code to start a support case? I have been a PT user forever, but have never needed support that I can remember.

Re: This one is on me, I entered a wrong ilok name.
 

No code needed for a registration support case. You can find the place to create a support case in your Avid account.

Re: This one is on me, I entered a wrong ilok name.
 

OK I created a registration support case and explained my error. Thanks, Bill

Re: This one is on me, I entered a wrong ilok name.
 

Hi!
Jov from the support team already sent an Email. Please check to see further info.
Thank you!

-Tope