Transfer of Ownership Fail - Error: Error occurred while loading a Visualforce page
 

I've been trying to upload the Transfer of Ownership document with my ASC details. I keep getting the dreaded 'Error: Error occurred while loading a Visualforce page'

Any ideas?

Re: Transfer of Ownership Fail - Error: Error occurred while loading a Visualforce pa
 

Hi, welcome to the community.

Absolutely no idea, but I'll escalate this to supermods' attention

Re: Transfer of Ownership Fail - Error: Error occurred while loading a Visualforce pa
 

Thank you

Re: Transfer of Ownership Fail - Error: Error occurred while loading a Visualforce pa
 

Sorry for the trouble. I found a case under your other email address that shows a form was added and the case closed in late July - it ended with a case update from our CS rep. Is this thread for a different product transfer?

Re: Transfer of Ownership Fail - Error: Error occurred while loading a Visualforce pa
 

Thank you, yes this was for a different case. I bought a license for Ultimate back in July, and this most recent case was for me to sell my regular Pro Tools license no I am on ultimate :)

I had contacted tech-support and they have transferred the license and all sorted now thank you.

Re: Transfer of Ownership Fail - Error: Error occurred while loading a Visualforce pa
 

Hi We have the same problem. We have been trying for 2 hours with the same results. This is happening with both Safari and Chrome.

How can we get it to work? We need to do the transfer of ownership now. is there a phone we can call or can support PM me so I can give them all infos they need?

Re: Transfer of Ownership Fail - Error: Error occurred while loading a Visualforce pa
 

I finally reached Avid by phone. The support was great. now we just have to wait. It is just unfortunate that there is a problem submitting the Transfer of ownership from the account and that this problem is not fixed. I followed carefully every step on the transfer of ownership form but lost a whole day with this. It shouldn't be complicate if it was woking as it should. Attached is the error picture in case Avid would like to fix this.

Re: Transfer of Ownership Fail - Error: Error occurred while loading a Visualforce pa
 

Sorry for the trouble. I escalated this with the team to investigate why this was failing.

Re: Transfer of Ownership Fail - Error: Error occurred while loading a Visualforce pa
 

Hi Jeffro,

You couldn't help since you did not have the info. The account was under my associate partner name ----

Now I got another problem, the buyer closed the ticket by mistake. But I am on the line with Avid and this should be fixed soon.

Thank you!

Re: Transfer of Ownership Fail - Error: Error occurred while loading a Visualforce pa
 

Understood, thanks for following up. (Hope it's okay... I removed their contact info from your post since it's best not to put that in a public forum.)