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-   -   MDW EQ6 upgrade - no ILOK asset posted (http://duc.avid.com/showthread.php?t=411568)

FDurrett 08-20-2020 08:52 AM

MDW EQ6 upgrade - no ILOK asset posted
 
Hoping someone here can help. I purchased the MDW5-AAX upgrade to v6 yesterday afternoon on the massenburgdesignworks.com website and still have no asset in my iLok account.

I tried to set up a member account on their website twice so I could contact support, using 2 different email addresses, and neither time was sent the confirmation email to activate my account. I've also emailed PAYMENT@MASSENBURGDESIGNWORKS.COM, sending my purchase receipt, and have received no response.

Is there anyone who has any idea how I can contact them? Not sure what else I can do.

Delta Music Belgium 08-20-2020 02:30 PM

Re: MDW EQ6 upgrade - no ILOK asset posted
 
Quote:

Originally Posted by FDurrett (Post 2575449)
Hoping someone here can help. I purchased the MDW5-AAX upgrade to v6 yesterday afternoon on the massenburgdesignworks.com website and still have no asset in my iLok account.

I tried to set up a member account on their website twice so I could contact support, using 2 different email addresses, and neither time was sent the confirmation email to activate my account. I've also emailed PAYMENT@MASSENBURGDESIGNWORKS.COM, sending my purchase receipt, and have received no response.

Is there anyone who has any idea how I can contact them? Not sure what else I can do.

You need to enter your MDW serial key in the iLOK License Manager. Click on the little icon next to the search window and copy-paste your serial key. If accepted click on 'Next' and 'Redeem' and the iLOK license will show up in your iLOK account.

Then you will need to perform a License Surrender of your old MDWEQ5-AAX iLOK license and it will be replaced by the new MDWEQ6-AAX iLOK license.

I hope this helps,


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