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-   -   Avid Complete Plugin Bundle not activated with subscription renewal (http://duc.avid.com/showthread.php?t=411129)

stupidad 07-13-2020 07:20 AM

Avid Complete Plugin Bundle not activated with subscription renewal
 
Hi


Its a topic that comes up from time to time

I renewed my Protools subscription earlier in the year (BC) and it has updated to 2020 (now 2020.5)
All has worked ok but as I have done little work on the system, and tracking mainly, I hadn't noticed that the Avid Complete Plugin Bundle had not renewed. The old licence is showing in the iLok manner but nowhere else
It is not cloud based, nor in pending/unused licences..it simply is not there. Old, now expired 2019 licence is still there.

I have contacted the help team via their web for and raised a case (03980708)
but no joy yet


cheers

Jon

JFreak 07-13-2020 07:40 AM

Re: Avid Complete Plugin Bundle not activated with subscription renewal
 
Have you synchronised your license key?

stupidad 07-13-2020 10:13 AM

Re: Avid Complete Plugin Bundle not activated with subscription renewal
 
Yes I have

Falcon is authorised by protools still says I have no licence for the Avid Complete Plugin Bundle i.e. Reverb One etc

JFreak 07-13-2020 10:14 AM

Re: Avid Complete Plugin Bundle not activated with subscription renewal
 
Well you have a case open so they will sort it out


Sent from my iPhone using Tapatalk

stupidad 07-13-2020 12:06 PM

Re: Avid Complete Plugin Bundle not activated with subscription renewal
 
Ok

Hope they get to it soon

DigiTechSupt 07-13-2020 05:57 PM

Re: Avid Complete Plugin Bundle not activated with subscription renewal
 
Quote:

Originally Posted by stupidad (Post 2572483)
Ok

Hope they get to it soon

Hi,

Just a note that the Avid Complete Plugin Bundle and HEAT plugin are only part of the subscription license and not of a Perpetual license with Updates+support plan.

Thanks!
Tope


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