5-6 second delay when initiating record
 

Hello,

I have a problem with a 5-6 second delay when I press record.
The Sandra report is below.
Had been running PT 2018.4 on Windows 7 Pro with no problems.
A few days ago I upgraded to Windows 10 Pro and updated to PT 2019.12.
Now whenever I initiate [record] on the transport, there is this 5-6 second delay. There is no delay if I initiate [play]
Pre count is off. I also tested by re-installing 2018.4 but the problem remained. I have done the optimizations for Window 10. I also removed all third party plug ins and VIs but the delay remained'
Has any one else experienced this?
I was going to limit the record time but I see that option is no longer available in the preferences section.

Thanks in advance for any help.

Sandra report:
SiSoftware Sandra

ID
Host Name : Music-Computer
Workgroup : WORKGROUP

Computer
Model : GigaByte GA-770T-USB3
Chassis : GigaByte Desktop
Mainboard : GigaByte GA-770T-USB3
BIOS : Award (OEM) F3 05/14/2010
Total Memory : 16GB DIMM DDR3

Processors
Processor : AMD Phenom(tm) II X6 1090T Processor (6C 3.22GHz/3.62GHz, 2GHz IMC, 6x 512kB L2, 6MB L3)
Socket/Slot : AM2r2/AM3

Chipset
Memory Controller : AMD RX790 GFX Single Slot 2x 2GHz (4GHz)
Memory Controller : AMD F10 Athlon 64/Opteron/Sempron HT Hub 2x 2GHz (4GHz), 2x 8GB DIMM DDR3 1.34GHz 128-bit

Memory Module(s)
Memory Module : OCZ OCZ3G1333LV4G 4GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-20 4-33-10-5)
Memory Module : OCZ OCZ3G1333LV4G 4GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-20 4-33-10-5)
Memory Module : PNY 64C0MHHHJ-HS 4GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-25 4-34-10-5)
Memory Module : PNY 64C0MHHHJ-HS 4GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-25 4-34-10-5)

Video System
Monitor/Panel : HPN HP 27w
(1920x1080, 27.2")
Monitor/Panel : Hewlett Packard HP 27es
(1920x1080, 27.2")
Video Adapter : NVIDIA GeForce GTX 1050 (5CU 640SP SM6.4 1.44GHz/1.56GHz, 1MB L2, 2GB 7GHz 128-bit, PCIe 2.0 x16)
Video Adapter : NVIDIA GeForce GTX 1050 (5CU 640SP SM6.4 1.44GHz/1.56GHz, 1MB L2, 2GB 7GHz 128-bit, PCIe 2.0 x16)

Graphics Processor
CUDA : NVIDIA GeForce GTX 1050 (640SP 5C 1.44GHz/1.56GHz, 1MB L2, 2GB 7GHz 128-bit)
OpenCL : NVIDIA GeForce GTX 1050 (640SP 5C 1.44GHz/1.56GHz, 1MB L2, 2GB 7GHz 128-bit)
D3D 11 : NVIDIA GeForce GTX 1050 (640SP 5C 1.44GHz/1.56GHz, 1MB L2, 2GB 7GHz 128-bit)
OpenGL : GeForce GTX 1050/PCIe/SSE2 (2GB)
OpenGL : GeForce GTX 1050/PCIe/SSE2 (2GB)

Storage Devices
Seagate ST2000DM001-1CH164 (2TB, SATA300/600, 3.5", 7200rpm) : 2TB (C:)
SAMSUNG HD103SJ (1TB, SATA300, 3.5", 7200rpm, 32MB Cache) : 932GB (D:)
SAMSUNG SP2504C (250GB, SATA300, 3.5", 7200rpm, 8MB Cache) : 233GB (E:)
SAMSUNG HD502HJ (500.1GB, SATA300, 3.5", 7200rpm, 16MB Cache) : 466GB (F:)
Seagate ST5000DM000-1FK178 (5TB, USB3/SATA300/600, 3.5", 5980rpm, 16MB Cache) : 5TB (G:)
HP DVD Writer 1270d (SATA150, DVD+-RW, CD-RW) : N/A (H:)

Logical Storage Devices
Hard Disk (C:) : 2TB (NTFS, 4kB) @ Seagate ST2000DM001-1CH164 (2TB, SATA300/600, 3.5", 7200rpm)
Music (D:) : 932GB (NTFS, 4kB) @ SAMSUNG HD103SJ (1TB, SATA300, 3.5", 7200rpm, 32MB Cache)
Old Drive (E:) : 233GB (NTFS, 4kB) @ SAMSUNG SP2504C (250GB, SATA300, 3.5", 7200rpm, 8MB Cache)
System Reserved : 100MB (NTFS, 4kB) @ SAMSUNG HD502HJ (500.1GB, SATA300, 3.5", 7200rpm, 16MB Cache)
Seagate Expansion Drive (G:) : 5TB (NTFS, 4kB) @ Seagate ST5000DM000-1FK178 (5TB, USB3/SATA300/600, 3.5", 5980rpm, 16MB Cache)
Hard Disk : 552MB (NTFS, 4kB) @ Seagate ST2000DM001-1CH164 (2TB, SATA300/600, 3.5", 7200rpm)
Files (F:) : 466GB (NTFS, 4kB) @ SAMSUNG HD502HJ (500.1GB, SATA300, 3.5", 7200rpm, 16MB Cache)
Removable Drive (A:) : N/A
Optical Drive (H:) : N/A @ HP DVD Writer 1270d (SATA150, DVD+-RW, CD-RW)

Peripherals
LPC Hub Controller #1 : Gigabyte IXP SB600/700/800 SMBUS Controller
LPC Hub Controller #2 : AMD SB700/800 LPC host controller
LPC Legacy Controller #1 : ITE IT8720F
Audio Device : Gigabyte IXP SB600 High Definition Audio Controller
Audio Codec : Realtek Semi 888 High Definition Audio
Audio Device : EVGA GP107GL High Definition Audio Controller
Audio Codec : nVidia nForce MCP2S PCI to ISA Bridge
Serial Port(s) : 1
Parallel Port(s) : 1
Disk Controller : Gigabyte SB700/800 SATA Controller [AHCI mode]
Disk Controller : Gigabyte SB700/800 IDE
USB Controller #1 : Gigabyte SB700/800 USB OHCI0 Controller
USB Controller #2 : Gigabyte SB700/800 USB OHCI1 Controller
USB Controller #3 : Gigabyte SB700/800 USB EHCI Controller
USB Controller #4 : Gigabyte SB700/800 USB OHCI0 Controller
USB Controller #5 : Gigabyte SB700/800 USB OHCI1 Controller
USB Controller #6 : Gigabyte SB700/800 USB EHCI Controller
USB Controller #7 : Gigabyte SB700/800 USB OHCI2 Controller
USB Controller #8 : Gigabyte Renesas Electronics USB 3.0 Host Controller
FireWire/1394 Controller #1 : Gigabyte TSB43AB23 1394a-2000 OHCI PHY/link-layer Controller
SMBus/i2c Controller #1 : ATI SB700 SMBus
SMBus/i2c Controller #2 : AMD K8 FC1 M4A SB-RMI

Printers and Faxes
Printer : Microsoft Software Printer Driver (300x300, Colour)
Printer : Microsoft XPS Document Writer v4 (600x600, Colour)
Printer : Microsoft Print To PDF (600x600, Colour)
Printer : HP Color LaserJet Pro M252 PCL 6 (600x600, Colour)
Printer : Foxit Reader PDF Printer Driver (600x600, Colour)
Fax : Microsoft Shared Fax Driver (200x200)

Peripherals
Media Player : Seagate Expansion Desk (4.55TB)

Network Services
Network Adapter : Realtek PCIe GbE Family Controller (Ethernet)
Wireless Adapter : TP-LINK Wireless N Adapter (802.11n (HT), AES-CCMP, 130Mbps)

Operating System
Windows System : Microsoft Windows 10 Professional 10.0.18363
Platform Compliance : x64

Performance Enhancing Tips
Warning 2513 : TPM not detected. Some security features are unavailable.
Tip 2 : Double-click tip or press Enter while a tip is selected for more information about the tip.

Re: 5-6 second delay when initiating record
 

Well, I'm far from the last word on this but I see a few things that concern me:
1-Did you install 2019.12 over the previous version, or did you uninstall the previous version(with an OS change, I would uninstall the old version)
2-what drive are you recording to? If its G:, that drive is too slow
3-mis-matched RAM might be an issue(especially depending on which slots they are installed). Ideally, all RAM are the exact same brand and part number.
4-have you checked to make sure Count Off is disabled?
5-what interface? Are your USB or Firewire drivers up to date?
6-try disabling the wifi
7-how much free space is on your recording drive? Try to never fill it more than 75-80%
That's all I have as I moved to intel years ago:o

Re: 5-6 second delay when initiating record
 

Thank you very much for your comprehensive reply!

I have uninstalled all the items available in the standard uninstall procedure - not just the program and drivers - and fresh installed 2019.12.

I am recording to the D drive which is not quite at 50% capacity (it's a 1TB drive)

The ram was never an issue with 2018.4 and Windows7 but Windows 10 may cause a different reaction.

Count off is disabled. At least on the transport. If there is a deeper way to disable could you advise how?

I AM using a Digi002 rack and I have the latest driver for that. Yes, I know it's old and not the best but it has always worked flawlessly up through 2018.4 (the version I used prior to updating to 2019.12).

Wifi is disabled in the network settings.

Yet the delay remains.

Again, your time responding is much appreciated.
Kent

Re: 5-6 second delay when initiating record
 

This will not be a system issue, things like drives you are recording to etc. Or Sandra report or hardware etc. will not be relevant (but appreciate you providing that info) it much more likely to be some mystery setting in Pro Tools or your session or a bug there. If it is hardware you will get much worse behavior.

What happens if you trash prefs, and try starting with a new empty session?

One way to get delays on recording is to have wait on midi enabled and then have MIDI data coming in that you may not realize, that gets the transport moving... that will only wait in record.

Re: 5-6 second delay when initiating record
 

Hi Darryl.

Thanks for the reply!
I have indeed trashed preferences several times during the processes of deleting and loading PT through the troubleshooting procedures I have tried.

Also have tried fresh sessions (plus older sessions in which there was no previous record lag). They now exhibit the lag.

"Wait on MIDI" is off but has no effect other than the normal "Wait on MIDI" functionality.

I guess I'll just accept it as the new normal. It doesn't seem to affect the record quality.

Still puzzling though.

Thanks again.
Kent

Re: 5-6 second delay when initiating record
 

Try moving all .aaxplugin files out of the plugin folder, trash prefs and try again with just the default plugins. Hard to see how, but anything is possible, and you seem to not be removing plugins when you rolled back Pro Tools.

Re: 5-6 second delay when initiating record
 

Thanks for the recommendation. Earlier I did move all 3rd party plug ins to the ununsed folder but I did not try removing all. I will give this a try (plus trashing prefs again). I will create a new session then to see how just one track responds and, if successful, load the plug ins back in incrementally to determine a cause for the existing record delay.
You input is much appreciated.

Re: 5-6 second delay when initiating record
 

... it's a long shot/stab in the dark.

What does your transport show during that pause time?

Re: 5-6 second delay when initiating record
 

When I click on Record, the Record button turns Red immediately. I then press play and the system freezes for 5-6 seconds. Then the Play button turns green and recording starts. When I press stop, the stop button turns blue and the system freezes for about 6 seconds. After it unfreezes, the system responds normally.

Thanks
Kent

Re: 5-6 second delay when initiating record
 

I tried moving ALL plug ins to the unused folder. I trashed the prefs.
I then re-opened PT 2019.12 and created one track plus a master fader.
The delay still remains. But it was a good try :-)