Falcon expired on a current Update Plan
 

Hi There, My Falcon on iLok was Expire on Dec 28. I have Pro Tools Subscription until Dec 2019. I don't know why this happen. So any help? Thanks

Re: Falcon Expire
 

What is the exact date your subscription expires?

Re: Falcon Expire
 

Exact Time is 29/12/2018 02:00 a.m.

Re: Falcon Expire
 

Will follow up via support case.

Re: Falcon Expire
 

Following. Exactly same problem here.

Re: Falcon Expire
 

The account I located based on your community email only has Pro Tools First for a current PT product. Pro Tools First includes UVI Workstation, not Falcon. If you have a current Pro Tools Update Plan or Subscription and your Falcon license didn't renew please start a support case via my.avid.com > Access The Support Center > Equipment. See avid.force.com/pkb/articles/FAQ/UVI-Falcon-and-Workstation for more info.

Re: Falcon Expire
 

oh, I´m registered here with different email, in studio I use our companys PT subscription. We have standard subscription and active upgrade plan. Falcon is shown and downloadable in "My products" in Avid account. But I can´t activate it in iLok licence manager, because it says in iLok that it is expired.

Re: Falcon Expire
 

Thanks for clarifying. Have you created a support case under that account?

Re: Falcon Expire
 

Yes, I just sended this problem to Avid support. Thanks!

Re: UVI Workstation & Falcon included with Pro Tools
 

Ho Jeffro,
I am beside myself. .. I had Falcon working and had used it in a couple of audio post jobs at the end of last year...

Now, I am back at wrk and opened one of said jobs to find out that Falcon has expired?? WTF?

https://www.evernote.com/l/AKw--bMoT...a0sB/image.png

It say in my iLok account that it expired Christmas day.. Merry Christmas!!

It also says in the iLok details, that it was to refresh on the 23rd..... What is going on there at AVID??

https://www.evernote.com/l/AKxypO_fn...0NYB/image.png