Billing address in Avid account won't verify
 

So I DO have the last 4 number extension, and it is still giving me this problem. When I go to activate my new software, it has the address in place, yet it still wants me to Verify and update it, so I do, but it says there is a problem with the address and I need to fix it, yet it does not tell me what is wrong. Can anyone help?

-Andy

Re: Billing address in Avid account won't verify
 

Sometimes the additional digits on the zip usually provide supplementary information ie. that the address is a pob for example or is not serviced by a postman. In this situation your address will not confirm; only addresses that a postman actually delivers mail to are in the postal database. (Avid uses the US Postal Address Confirmation Service, I think). There are many places in the US where people go to the post office to get their mail; none of these people have addresses that can be confirmed either. I am one of those people.
Good Luck
Earl

Re: Billing address in Avid account won't verify
 

So I simply tried exactly what I was trying earlier in the night, later that evening, and it worked just fine. Clearly the AVID website was having a brain fart. PT 12.5 up and running flawlessly.

-Andy

Re: Billing address in Avid account won't verify
 

I checked with our IT group and they confirmed there was a problem over the weekend with the address verification service that we use. It was fixed late Saturday night. Sorry that this affected you!

Re: Billing address in Avid account won't verify
 

...and now we know...the REST of the story!! ;-) Thanks for chiming in, it's good to know I wasn't crazy. LOL All up and running and loving my new software! Thanks!!

-Andy

Re: Billing address in Avid account won't verify
 

Heyy I'm having this same issue but where I can't update my info as I have active subscriptions, but I also can't cancel subscriptions so very lost at how to redeem new software.