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-   -   Help! Lisence transfer (http://duc.avid.com/showthread.php?t=411108)

RogerB 07-11-2020 11:57 PM

Help! Lisence transfer
 
I sold my PT Perpetual license to a user on this forum. I downloaded the form, both seller and buyer filled it in. Then I purchased an ASC , I did receive and redeem it. Then I go to the ASC link and paste the code in the box snd hit submit. then nothing happens...the page basically reloads with no error. Where do I submit the transfer form and request? I did log a support request using the submit question page but there is no where to upload the form. the request still says pending the request case number: 03981262

Please help
thanks
Roger

DigiTechSupt 07-12-2020 01:13 PM

Re: Help! Lisence transfer
 
Quote:

Originally Posted by RogerB (Post 2572275)
I sold my PT Perpetual license to a user on this forum. I downloaded the form, both seller and buyer filled it in. Then I purchased an ASC , I did receive and redeem it. Then I go to the ASC link and paste the code in the box snd hit submit. then nothing happens...the page basically reloads with no error. Where do I submit the transfer form and request? I did log a support request using the submit question page but there is no where to upload the form. the request still says pending the request case number: 03981262

Please help
thanks
Roger

Hi, Please respond on the support case with the filled up T.O.O. Form. Jayson from the licensing team already sent an Email.

Thank you,
Tope

RogerB 07-12-2020 02:17 PM

Re: Help! Lisence transfer
 
Thanks Tope

I managed to attach the TOO file to the support case. I did not get an email from Jason though...

Thank you very much
Roger


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