One or more licenses to surrender cannot be found in your account
I am trying to surrender my previous license (10+9 Bundle) for a Pro tools 10/11/12 (NT). But when I click complete, it comes up with this message: One or more licenses to surrender cannot be found in your account. I've seen a few posts around asking a similar question but have found no solutions yet. Can anyone suggest how I could fix this issue?
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Re: One or more licenses to surrender cannot be found in your account
Go open your iLok License Manager and double-check the licenses are on the key you think they are. Maybe they are not there but somewhere else.
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Re: One or more licenses to surrender cannot be found in your account
3 Attachment(s)
Thanks for your response JFreak. I've attached 3 images below to show where my licenses appear in ilok manager. Any thoughts?
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Re: One or more licenses to surrender cannot be found in your account
At least you have the licenses on your license key. Try to deactivate them so they are in your account "cloud" then try again.
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Re: One or more licenses to surrender cannot be found in your account
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I've also started a support case for him in case needed further assistance. Tope AVID Community |
Re: One or more licenses to surrender cannot be found in your account
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Your license is all set now. You should be able to see the correct license and activate it by now. Thank you! Tope |
Re: One or more licenses to surrender cannot be found in your account
Thank you so much for your very quick and helpful response Tope! I have successfully activated the license on my ilok. Installing Pro Tools now. I honestly thought this issue would drag on for a long time. I appreciate the assistance. Thanks JFreak as well!
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Re: One or more licenses to surrender cannot be found in your account
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Re: One or more licenses to surrender cannot be found in your account
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Thanks, Tope |
Re: One or more licenses to surrender cannot be found in your account
I'm currently running MacOS Catalina 10.15.5 on a MacBookPro14,3 Quad-Core Intel Core i7 2.8 GHz. Would it help if I upgrade to Pro Tools 2020.5...or downgrade my OS?
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