Avid Pro Audio Community

Avid Pro Audio Community (http://duc.avid.com/index.php)
-   Licensing & Accounts (http://duc.avid.com/forumdisplay.php?f=143)
-   -   iLOK support (Lack of) (http://duc.avid.com/showthread.php?t=405873)

Samba 08-06-2019 04:48 PM

iLOK support (Lack of)
 
Could someone please provide a contact email for iLOK?

How this company manages to neglect basic support for customers is beyond my comprehension.
I am a member of numerous paid sites, and have never seen such a lack of support

unkJE 08-06-2019 05:25 PM

Re: iLOK support (Lack of)
 
From Sweetwater:
https://www.sweetwater.com/sweetcare...t-iLok-support

Contact iLok support
If your iLok is still not detected, it might not be working properly. If your iLok USB dongle is broken, lost or stolen, you must resolve the issue directly with iLok via their website’s support area. To do so, contact their support team and submit an iLok RMA by following the steps below.
1. Visit iLok’s Support page.
2. Choose either iLok & License Manager Issues to continue troubleshooting or Broken, Lost or Stolen iLoks to submit an RMA.
3. Follow the on-screen instructions to complete the support form. Once done, iLok will contact you via the registered email address.


So, iLok’s Support page: https://www.ilok.com/#!support

I realise there are “hoops to jump through” – so, to minimise any hassles, for owners of multiple licenses, I highly recommend paying USD$30 a year for “Zero Downtime, with Theft & Loss Coverage (TLC) activated”
https://www.ilok.com/#!zdt-coverage

unkJE 08-06-2019 08:54 PM

Re: iLOK support (Lack of)
 
Must add:

If your iLok does get broken, lost or stolen, as well as “Zero Downtime, with Theft & Loss Coverage (TLC) activated”, you’ll also need to have a spare iLok on hand to get up’n running again in the shortest possible time.

DigiTechSupt 08-07-2019 06:04 PM

Re: iLOK support (Lack of)
 
Quote:

Originally Posted by Samba (Post 2534798)
Could someone please provide a contact email for iLOK?

How this company manages to neglect basic support for customers is beyond my comprehension.
I am a member of numerous paid sites, and have never seen such a lack of support

What issues were you having with your iLok?

metalmixer 08-18-2019 06:12 AM

Re: iLOK support (Lack of)
 
ilok support is second to none - just log in to your account or ilok manger and click support its all there support requests are handled fate M-F during normal business hours

Samba 09-05-2019 09:04 PM

Re: iLOK support (Lack of)
 
Quote:

Originally Posted by metalmixer (Post 2535724)
ilok support is second to none - just log in to your account or ilok manger and click support its all there support requests are handled fate M-F during normal business hours

Second to none? Are you sure? I spent 10 minutes trying to find a way to talk to someone there and couldn't see it. Could you please attach a screenshot of this support?

Samba 09-05-2019 09:07 PM

Re: iLOK support (Lack of)
 
Quote:

Originally Posted by DigiTechSupt (Post 2534874)
What issues were you having with your iLok?

Thanks for answering, I've fixed the problem now.

I can't comprehend why a software company would use this technology in 2019. To think that after I spend loads of money on software, that it won't work if I loose that dongle or it breaks somehow, is just bizarre.

And then that company doesn't provide quick support without us paying An EXTRA KIND OF INSURANCE?!!

This isn't NASA.

Samba 09-05-2019 09:09 PM

Re: iLOK support (Lack of)
 
I realise there are “hoops to jump through” – so, to minimise any hassles, for owners of multiple licenses, I highly recommend paying USD$30 a year for “Zero Downtime, with Theft & Loss Coverage (TLC) activated”
https://www.ilok.com/#!zdt-coverage[/QUOTE]

Thanks for taking the time to post this! The fact there are hoops to jump through speaks volumes - this technology it's lack of support is so out of date.

TOM@METRO 09-06-2019 06:45 AM

Re: iLOK support (Lack of)
 
In also highly recommend the TLC option. It's fast, clean, and easy.

JFreak 09-06-2019 07:44 AM

Re: iLOK support (Lack of)
 
Of course $30 coverage isn't really an insurance but gives you time to get things sorted out without downtime due to missing licenses


All times are GMT -7. The time now is 04:36 AM.

Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com