Eleven rack editor freezes
 

Hello, any help would be appreciated. My symptom is an app crash as listed below:

Description:
A problem caused this program to stop interacting with Windows.

Problem signature:
Problem Event Name: AppHangXProcB1
Application Name: ElevenRackEditor.exe
Application Version: 1.0.0.99
Application Timestamp: 52d5c5fc
Hang Signature: a3c6
Hang Type: 128
Waiting on Application Name: svchost.exe:plugplay
Waiting on Application Version: 0.0.0.0
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Hang Signature 1: a3c61fd626ef46624aa0892f1dab67cc
Additional Hang Signature 2: bfcd
Additional Hang Signature 3: bfcd07bdb45696c53093897dc21a5525
Additional Hang Signature 4: a3c6
Additional Hang Signature 5: a3c61fd626ef46624aa0892f1dab67cc
Additional Hang Signature 6: bfcd
Additional Hang Signature 7: bfcd07bdb45696c53093897dc21a5525


Look like it is waiting on svchost.

11R is seen from audio app and tested no problem, iLock manager is installed, ran as admin, no change so far.

Any ideas?

Re: Eleven rack editor freezes
 

Is this the standalone Eleven Rack Editor or the one integrated in Pro Tools 10 and below?

Do you have Pro Tools installed? What version?

Do you have the latest Eleven Rack Drivers installed?
www.avid.com/drivers

Re: Eleven rack editor freezes
 

It is the standalone version. I do have Pro Tools 10 and 11 installed and they are working. So, iLok is working too.

Win7, hexcore AMD 1090T.

My only indications of something amiss was a difficult install of the drivers which were done after the editor was installed. I guess I can reinstall the editor as step one. The driver had some problems which were fixed by moving the usb plug to a diff port which installed the full driver I assume.