Ilok Stolen, Support Code seems to be invalid
 

Hey guys,

I bought my Pro tools Students Version last year in October.

Unfortunally my Ilok was stolen some days ago.

I tried to contact the Avid support to help me there but my Avid Support Code is displayed as "invalid".

I thought there's a one-year-support icluded when buying pro tools. :confused:

Please help me. I need PT for my current projects. :(

i attached a pic of my account, that says i still have my support plan.

Re: Ilok Stolen, Support Code seems to be invalid
 

Hi altessockenfach,

Unfortunately, A support plan doesn't include lost/stolen ilok assistance. you need to purchase an Avid Support Code.

But since you mentioned that your iLok got Stolen, you can contact our CS team (650-237-1700 option 3) and just provide a valid police report. Once they validated you police report, they will instantly provide you a complimentary support code for you to call our technical support department.

Best Regards,

YD

Re: Ilok Stolen, Support Code seems to be invalid
 

Thanks for the reply,

i didnt reported that to the police, i mean how big is the chance that someone will find it?^^

So i will have to buy a code...

Is this one right?

https://shop.avid.com/ccrz__ProductD...00&&store=shop

Im a little bit confused because i have the full (students) version of PT 11 and not LE but beside that there's only the HD option.

Thanks for the help!

altessockenfach