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-   -   Canīt update billing or shipping info on my account (http://duc.avid.com/showthread.php?t=402011)

hakofred 11-19-2018 04:22 PM

Canīt update billing or shipping info on my account
 
I have just renewed the annual upgrade plan on my Avid account.
To download loyality items, i get a message to upgrade my billing info.
Since iīm from Norway and live in the the state "Akershus", thats what the previous billing information said. Now when i try to update the information, no option for State/ province other than "Norway" is available and i get an error message:

"Billing country and state cannot be changed because you have active subscriptions"

So iīm stuck with the old adress and canīt update it.
Can someone help me with this?

hakofred 11-20-2018 02:43 PM

Re: Canīt update billing or shipping info on my account
 
So noone has experienxed the same idiotic problem?

Stig Eliassen 11-20-2018 10:55 PM

Re: Canīt update billing or shipping info on my account
 
Hei.

I can't help you directly, but I've escalated your case.


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