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-   -   Pro Tools Upgrade Upgrade Plan Extenstion (http://duc.avid.com/showthread.php?t=380445)

adam79 04-30-2016 09:02 AM

Pro Tools Upgrade Upgrade Plan Extenstion
 
I got an email from Avid. Since they failed to notify me that my Annual Upgrade Plan was about to expire, they're "extending [my] renewal grace period to the 31st of May."
So I logged into the site and it still showed my Upgrade plan as expired, and 12.4 is the last version that's available for download. Is there something I have to do to activate this extension?

Thanks,
-Adam

ronwasserman 04-30-2016 09:08 AM

Re: Pro Tools Upgrade Upgrade Plan Extenstion
 
You have to pay to renew. The grace period means you won't have to pay a much higher fee after May 31st.

DigiTechSupt 04-30-2016 09:37 AM

Re: Pro Tools Upgrade Upgrade Plan Extenstion
 
Hello Adam,

So sorry about this email, I will create a case for you to document your question.


Regards,
RC

adam79 04-30-2016 10:07 AM

Re: Pro Tools Upgrade Upgrade Plan Extenstion
 
Quote:

Originally Posted by ronwasserman (Post 2353634)
You have to pay to renew. The grace period means you won't have to pay a much higher fee after May 31st.

So that $99 price they list by the asterisk (in the email) is for another year or just the renewal up 'til May 31st?


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