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-   -   Pro tools subscription not activating (http://duc.avid.com/showthread.php?t=399520)

reycantong 06-01-2018 09:35 PM

Pro tools subscription not activating
 
I recently forgot to change my credit card details and resulted to Pro Tools not paid on time. I then went to my Master Account and changed the details for my new card. And it says my subscription is already active.

When I launched PT, it still says "expired". I then click "continue" and it won't push through with the process. It won't Activate.

Need some help here. Thanks in advance!!!

reycantong 06-01-2018 09:38 PM

Pro tools subscription not activating
 
I recently forgot to change my credit card details and resulted to Pro Tools not paid on time. I then went to my Master Account and changed the details for my new card. And it says my subscription is already active.

When I launched PT, it still says "expired". I then click "continue" and it won't push through with the process. It won't Activate.

Need some help here. Thanks in advance!!!

jryser 06-01-2018 10:20 PM

Re: Pro tools subscription not activating
 
Shut down and reboot?


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reycantong 06-01-2018 11:55 PM

Re: Pro tools subscription not activating
 
Quote:

Originally Posted by jryser (Post 2490215)
Shut down and reboot?


Sent from my iPhone using Tapatalk

I already did. Still no luck

jeffro 06-01-2018 11:55 PM

Re: Pro tools subscription not activating
 
Best to start a support case via my.avid.com > Access The Support Center to provide your info to Avid CS, but I deposited temp licenses to get you up and running now.

reycantong 06-02-2018 02:04 AM

Re: Pro tools subscription not activating
 
Quote:

Originally Posted by jeffro (Post 2490222)
Best to start a support case via my.avid.com > Access The Support Center to provide your info to Avid CS, but I deposited temp licenses to get you up and running now.

Thank you so much for this. Will do what you recommended.


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