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-   -   Scorch store transaction error. You succesfully paid for this score but an error..... (http://duc.avid.com/showthread.php?t=308025)

deepfriedpizzainbatter 09-23-2011 04:19 AM

Scorch store transaction error. You succesfully paid for this score but an error.....
 
Occurred. Please contact support: http://www.avid.com/scorch/support.

Only there is no contact form for support at the web page only a forum address. :mad:

Can anyone help me get the score I've paid for?

Scorch still functions fine, I've tried rebooting it, still doesn't work, listed in purchases but when I try to 'redownload' I keep getting this error.

Sam.Butler 09-23-2011 05:24 AM

Re: Scorch store transaction error. You succesfully paid for this score but an error.
 
Hi,

Apple's receipt server is down at the moment so no in-app purchases are working for any apps that use this service.

Apple are aware of it and should hopefully have it resolved soon.

Sam

deepfriedpizzainbatter 09-26-2011 03:42 AM

Re: Scorch store transaction error. You succesfully paid for this score but an error.
 
I still cannot get my score, it the receipt server still down?

I would have thought a 'is transaction valid' type check should have been done by the software before allowing me to spend money on something it was impossible for me to download.

Joe Pearson 09-27-2011 03:48 AM

Re: Scorch store transaction error. You succesfully paid for this score but an error.
 
Hi deepfried,

Can you let me know the title and composer of the piece in question and I'll check up on your account for you at this end?

Also, the Apple receipt server that went down before has now been restored to it's former health, (see here: http://duc.avid.com/showthread.php?t=308032) and in-app purchasing should therefore be working properly too.

Best wishes,

Joe

deepfriedpizzainbatter 09-27-2011 04:57 AM

Re: Scorch store transaction error. You succesfully paid for this score but an error.
 
Premonition by Joe Satriani £1.99 Hal Leonard version.

Joe Pearson 09-27-2011 04:59 AM

Re: Scorch store transaction error. You succesfully paid for this score but an error.
 
Hi there,

It should be waiting for you to download now!

Best wishes,

Joe

deepfriedpizzainbatter 09-29-2011 12:36 AM

Re: Scorch store transaction error. You succesfully paid for this score but an error.
 
Tried again same error.

Joe Pearson 09-30-2011 09:08 AM

Re: Scorch store transaction error. You succesfully paid for this score but an error.
 
Hi there,

I'm going to contact you directly via your e-mail address to get hold of your iPad's UDID, which will allow us to look into why the download is failing. I'll be in touch very shortly.

Best wishes,

Joe

ohmio79 10-16-2011 04:57 AM

Re: Scorch store transaction error. You succesfully paid for this score but an error.
 
Hi,
I had the same problem. I tried to buy a piano score (La vida breve - Manuel de Falla). I was purchased but I coudn't download it. I tried three times.

Regards.

Joe Pearson 11-07-2011 07:08 AM

Re: Scorch store transaction error. You succesfully paid for this score but an error.
 
Hello Ohmio79,

I'll reply to you via our support centre, I'm sure we can get this rectified.

Best wishes,

Joe


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