19.5 activation error
 

Hi Guys, after installing the new OS ti required a new activation.

I did the offline process and the OS did not recognize the .bin file as being an S6 one.

I need help.

Thanks

Re: 19.5 activation error
 

I think you are now sorted by Customer Service right?

Re: 19.5 activation error
 

I can't help but I have the same problem.

Re: 19.5 activation error
 

Jeff Komar made a kind of "hot line" with me and a find a solution issuing a NFR so I could keep working without interruption, but I believe a definitive fix is in research, so it did not happen again.

Must say Jeff was fast as hell and really helpful!! Many Thanks for him!

best
Ricardo

Re: 19.5 activation error
 

I'm seeing the same issue on our S6 M10 after updating to 2019.5 - need to reactivate but the license file isn't recognized as a valid license for M10 even though we have a support contract in place.

Tried calling support but got disconnected straight away but have opened up a support case on the support portal.

Any workaround in the meantime would be greatly appreciated.

Re: 19.5 activation error
 

Please personal message me and I will make sure support gets you taken care of.



Jeff



Sent from my iPhone using Tapatalk Pro

Re: 19.5 activation error
 

We found an error in the licensing system and have fixed it now. This should not happen for the next release.

Re: 19.5 activation error
 

Same issue here (S6 M10). CS case initiated. S6 unusable until fixed. When will the next release be?


Serge

Re: 19.5 activation error
 

Anyone who needs assistance please PM me with your case number and we will make sure it gets sorted.


Jeff

Re: 19.5 activation error
 

Are only S6 M10 modules affected by this or M40 as well?
Was going to do the update today, but it would probably be smart to open support ticket first; we can't afford any downtime.