Cannot Access my Avid Account
Hi there,
I have a problem. A pretty stupid mistake, never the less a problem.. when i created my avid account, i entered the wrong email address. When i tried to log back into my avid account it would not allow me access. I attempted a few password resets only to realize that my new password has been sent to an email address that does not exist. this means that i cannot access my pro tools 11 to download. I know my username, but my password is in limbo. How can I access my account? Please, any kind of help would be awesome. thank you so much. |
Re: Cannot Access my Avid Account
Quote:
I sent you an email with some questions that will help us resolve this. |
Re: Cannot Access my Avid Account
I am having the exact same issue, an old email address that is no longer active is associated with my avid account and I cannot access the password recovery email as a result. Please can you help me.
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Re: Cannot Access my Avid Account
Please contact Avid support by phone or through the registration case page here:
http://avid.force.com/Support/RegistrationCaseCreation Put this in the Subject field: Avid Account Email Address You don't need to purchase an ASC (Avid Support Code) to contact Avid about registration issues or your Avid account. |
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