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-   -   Lost HEAT in 2018 Install (http://duc.avid.com/showthread.php?t=396651)

zeeman 01-26-2018 11:48 AM

Lost HEAT in 2018 Install
 
Hey Guys,
Hopefully operator error but after installing 2018.01 I lost HEAT.
Auth is there on my ILOK. Installed drivers. Trashed Prefs. I'm Stumped
Thanks in advance

zeeman

BScout 01-26-2018 03:14 PM

Re: Lost HEAt in 2018 Install
 
If you have the authorization on your iLok, then Heat is just hidden. Go to the mixer view options and make it visible. If you mean it is greyed out, hit the arrow at the far right of the mixer view to make the main Heat setting visible and turn it on. That'll un-grey the channel strip settings.

zeeman 01-26-2018 04:34 PM

Re: Lost HEAt in 2018 Install
 
Hey Man,
Thanks for the reply.
HEAT is not booting up with the software. I don't see it at all and each session says that HEAT will be deactivated until you open an HD session.
but I am in PTHD.

I don't even see it as an option to turn on or off.
Seems like the installer didn't install it.
When PT opens it says PTHD.

Verified that the Auth is on my ILOK.
One of those weird things.

Everything else Runnin smooth in PT 2018.01

I'm gonna try and reinstall again(2nd time) and see whats up.
Pulled ILOK out and reinserted. trying everything.

Again thx for your help

zeeman

BScout 01-26-2018 04:47 PM

Re: Lost HEAt in 2018 Install
 
Quote:

HEAT will be deactivated until you open an HD session
Is this the exact error message?

Heat doesn't install -- it's in the software package that is Pro Tools (embedded inside.) It just works if it sees the ilok authourization.

Can you make a new session and does it work?

If that is your error message above, it sounds like the problem is with the session. Where did those ProTools sessions start from?

Have you checked you have the latest iLok software? And if so, go to your iLok key, right click on it while logged in, and choose "synchronize"

zeeman 01-26-2018 05:38 PM

Re: Lost HEAt in 2018 Install
 
1 Attachment(s)
Hey BScout,

Thanks for taking the time to help.
This is the message:
Attachment 9859

tried a new session. Same thing.
Latest ILOk software installed. reseated ILOK.

I'm stumped

Thanks again


z

BScout 01-26-2018 06:02 PM

Re: Lost HEAt in 2018 Install
 
It definitely thinks you are't running Pro Tools HD. Can you post a screen shot from Pro Tools from "About Pro Tools | HD"? Should show you the splash screen.

(I take it you've already tried trashing the Pro Tools preferences?)

zeeman 01-26-2018 06:10 PM

Re: Lost HEAt in 2018 Install
 
1 Attachment(s)
Exactly,
it thinks I'm Running non HD.

I just redownloaded Pt and I'm gonna try again to do an Install.

Yep trashed prefs. Pulled ILOK out and reinserted. Rebooted.
Took the dog for a walk. made peace with anybody I might have pissed off.
I'm stumped.


Thanks again

z

zeeman 01-26-2018 06:30 PM

Re: Lost HEAT in 2018 Install
 
Man o Man. Fresh Download.3rd time. wiped everything Even saw the HEAT plugin go by as PT was booting but still no HEAT. somehow still thinks i'm not running HD.
Can anyone else confirm that they are running HEAt successfully in PT 2018.01

just one of those days

z

Shatzer 01-26-2018 07:31 PM

Re: Lost HEAT in 2018 Install
 
Heat running fine here. Didn’t do anything different but install 2018.1 over 12.8.3. I’m on Windows 10.

zeeman 01-26-2018 08:00 PM

Re: Lost HEAT in 2018 Install
 
Thanks for the info.
Much Appreciated.

z


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