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-   -   Artist Control new breaking bugs with Eucontrol 2019.12 (http://duc.avid.com/showthread.php?t=407474)

Oli_W 12-06-2019 10:33 AM

Artist Control new breaking bugs with Eucontrol 2019.12
 
Hello!
I was overjoyed when I first installed 2019.12 as the Eucontrol "repeat" functionality was fixed for the softkeys (i.e. can press and hold a button) but then quickly found the the softkeys and screen unusable after a few seconds...

Uninstalling 2019.12 and re-installing 2019.9 fixed it (so it's not the hardware/firmaware that's broken)

1) the softkeys don't do the function they should
2) the screen representing the softkeys doesn't update properly when changing page.
3) alt-tabbing to another application makes the screen refresh back to the home page (even though I have surface locked to Pro Tools).

Anyone else have this issue?
Is there a fix?

Thank you!
Oli

EddieJones 12-06-2019 11:31 AM

Re: Artist Control new breaking bugs with Eucontrol 2019.12
 
OK we'll look into this and get back

Frank Kruse 12-07-2019 02:25 AM

Re: Artist Control new breaking bugs with Eucontrol 2019.12
 
After installing this all my soft-keys (the buttons not the screen) on my Artist Control are empty and won't show up.

:confused:

Going back to previous version...

EddieJones 12-07-2019 07:53 AM

Re: Artist Control new breaking bugs with Eucontrol 2019.12
 
We see this too and will fix ASAP

Oli_W 01-06-2020 08:12 AM

Re: Artist Control new breaking bugs with Eucontrol 2019.12
 
Thanks for the fix! I only recently noticed there was a new EuControl version but it looks like it got fixed very swiftly, please accept my gratitude!!


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