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-   -   Is it really $599/yr? (http://duc.avid.com/showthread.php?t=364422)

MarkH 02-15-2015 11:47 AM

Is it really $599/yr?
 
Apologies for my lack of knowledge here.

I'm currently using PT 11 HD. I used to be a Pro Tools 9/10 + CPTK owner who took advantage of Avid's offering for owners like me to upgrade to Pro Tools 11 HD software-only option. I realize most folks using Pro Tools HD have it because they bought HD/HDX hardware. After looking at the Avid store, it looks like I would have to pay $599/yr to remain an eligible HD software owner who can upgrade v12 and higher in the future. $599/yr for a software-only product? Really?

It doesn't seem logical that those of us who legitimately upgraded from PT CPTK to PT HD as a software-only product must pay the same level of support/maintenance and upgrade eligibility as HD/HDX owners.

Someone please tell me I'm mis-understanding something.

Park Seward 02-15-2015 11:56 AM

Re: Is it really $599/yr?
 
You are correct. $599 for HD users and $199 for Native users. Each year. Or let the plan lapse and you have to buy a new plan at full retail or go on subscription.

You do get support via email or one actual phone call per year.

Seems some users don't like the plan, considering the comments here on the DUC.

Here is the FAQ:

http://avid.force.com/pkb/articles/e...FAQ&popup=true

JFreak 02-15-2015 01:18 PM

Re: Is it really $599/yr?
 
HD licensing has not been announced yet

JCBigler 02-15-2015 01:34 PM

Re: Is it really $599/yr?
 
Quote:

Originally Posted by JFreak (Post 2232905)
HD licensing has not been announced yet

You mean HD licensing AFTER the first year...because supposedly you get 12 months of support with your purchase of the HD hardware/software combo package. :rolleyes:

Park Seward 02-15-2015 03:38 PM

Re: Is it really $599/yr?
 
From the FAQ:

Buy a Pro Tools 11 Upgrade/Crossgrade with Standard Avid Support for $199—that’s up to 60% off previous upgrade pricing - Upgrade from Pro Tools M-Powered/MP, Pro Tools Express (bundled with Avid hardware), or Pro Tools 9 or 10

Buy a Pro Tools | HD 11 Upgrade with ExpertPlus Support for $599—that’s up to 40% off previous upgrade pricing - Upgrade from Pro Tools HD 9 or HD 10 or Pro Tools with Complete Production Toolkit

Buy an annual upgrade and support plan for Pro Tools or Pro Tools | HD (if you already have version 11)—coming soon

See the current Pro Tools software options on the Avid Store

deanrichard 02-15-2015 09:34 PM

Re: Is it really $599/yr?
 
I think it is one support call per month, not per year.

Quote:

Originally Posted by Park Seward (Post 2232884)
You are correct. $599 for HD users and $199 for Native users. Each year. Or let the plan lapse and you have to buy a new plan at full retail or go on subscription.

You do get support via email or one actual phone call per year.

Seems some users don't like the plan, considering the comments here on the DUC.

Here is the FAQ:

http://avid.force.com/pkb/articles/e...FAQ&popup=true


CygnusX-1Bk2 02-16-2015 12:01 AM

Re: Is it really $599/yr?
 
Quote:

Originally Posted by Park Seward (Post 2232957)
From the FAQ:

Buy a Pro Tools | HD 11 Upgrade with ExpertPlus Support for $599—that’s up to 40% off previous upgrade pricing - Upgrade from Pro Tools HD 9 or HD 10 or Pro Tools with Complete Production Toolkit

40% the artificially inflated one time price of $999 for PT10 that many of us foolishly paid.

MarkH 02-16-2015 07:22 AM

Re: Is it really $599/yr?
 
Already being a Pro Tools 11 HD software-only owner, I don't mind paying an annual software/support fee that's within reason, but don't throw me in the same bucket as HDX users. They reasons for needing support may be more time consuming of support's resources by HDX owners than I would use, therefore my maintenance should be somewhere between Pro Tools Native and Pro Tools HDX.

Autodesk has a similar approach and I see them as a big competitor to Avid, so I get why Avid are changing things up.

Park Seward 02-16-2015 09:18 AM

Re: Is it really $599/yr?
 
Quote:

Originally Posted by deanrichard (Post 2233068)
I think it is one support call per month, not per year.

Yes. One call per month. Unlimited email. Sorry for the typo.

DigiTechSupt 02-16-2015 09:47 AM

Re: Is it really $599/yr?
 
Quote:

Originally Posted by Park Seward (Post 2232884)
...You do get support via email or one actual phone call per year...

Quote:

Originally Posted by deanrichard (Post 2233068)
I think it is one support call per month, not per year.

Quote:

Originally Posted by Park Seward (Post 2233173)
Yes. One call per month. Unlimited email. Sorry for the typo.

1 call/month is with Standard (Pro Tools). Phone support is unlimited with ExpertPlus (Pro Tools HD). Please see the details in the "What's included..." section of avid.com/products/pro-tools-software/licensing which should clarify this.

Thanks,
JC


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