Really need help!!
 

Hi, my name is Leandro and I'm writing from Buenos Aires, Argentina. I have a big problem and I hope you can solve it.

A friend of mine, bought to a Brooklyn's audio store an Mbox 3 Mini, and when I received it (I'm in Argentina) it didn't work. I took it to the official Avid support here in Argentina, called SVC, and they told me the interface was "factory failed", that means, it was damaged from factory. I really need to solve this, so I would like to know what can we do. Of course I have all the original packaging and the product haven't been registered. People from Avid Argentina told me that Avid USA should solve this situation but I don't know how to contact them (no email or anything, as most of you may know).

Hope to hear from you soon and get all this solved,

Thanks,

Leandro.

Re: Really need help!!
 

I would contact the store first. At the very least they should be able to give you Avid's contact information.
Good luck!

Re: Really need help!!
 

Re: Really need help!!
 

Thanks for the answers.

It looks like the only way I can contact Avid for their warranty its registering my Mbox, in that way i would get an ASC code to write them, right?

I'm just afraid that if I register my product then they won't replace it or having another problem! I'm desperated, days keep going and I don't have any solution!! I really appreciate any kind of help!!!

Thanks,

L.

Re: Really need help!!
 

If you look at the page I linked to, it specifically says your dealer is supposed to handle this for you.