support ???
Does anyone know how to get a hold of support?
ASC Case Request??? how? All I need is my activation for my Eleven Rack to reset so I can install it on my MAC. Any thoughts? thanks |
Re: support ???
Install what on your Mac? What "activation for Eleven Rack"?
What do you think needs to be reset? No need to re-register your Eleven Rack. Pro Tools 8/9 will install just fine. The ERXP will install just fine. What needs to be "reset" and why? |
Re: support ???
When you go install the Eleven Rack Updater it prompts you to enter the Serial # and System ID, well I have already installed it, on my PC. I'm not on my PC any longer, I'm on a Mac and I want to update the GUI for the Eleven Rack. When I go to run the application it tells me that the activation seat has already used for this serial #. I had to have this reset once before when I was having issues with Internet Explorer 9. The reason why I want to contact support is not the issue, it's contacting support is my issue.
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Re: support ???
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If you have already run the first section, open up Pro Tools and you will see the 11R Window has been updated. Quote:
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If you still feel that you need to contact support, then you can find all that info on the Avid site. http://www.avid.com/US/support/support-contact Tel: 650-731-6100 Fax: 650-731-6375 Monday - Thursday 8am-5pm PST, Friday 8am-4pm PST |
Re: support ???
Have you download the Mac installer from your Avid Account (you will have downloaded the PC one last time) and run the first part of it. As Benoni said, the firmware updater file placed on the desktop doesn't need to be run again so just delete it.
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