License disapeared!
Hello,
I've been working and suddenly Pro Tools has closed because of Pace Error. I've restarted Pro Tools and when I'm trying to activate it says that I don't have any license on my account. I'm in the middle of a session and I can not work! Does it happen to anyone? Thank you so much |
License Disappeared
So.... I was using Pro Tools this morning, no problems - then shut down for lunch - came back and now license is missing from iLok License Manager... I Have a Pro Tools Perpetual license with an active support plan. I started a support case but was hoping there might be some Avid support folks here to respond quicker. I am in the middle of some mixes with deadlines approaching... any help would be appreciated!
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Re: License disapeared!
Same thing happened to me today! Wish I had a solution, but I am in the same boat - license just went missing in the middle of working. Any thoughts from anyone????
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Re: License Disappeared
Welcome to the community. I'll look into this and report back...
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Re: License Disappeared
Thanks Jeffro! Been using Pro Tools for almost 20 years and never had an issue :)
Let me know if you need any other info |
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Re: License Disappeared
Quick update - this morning a license showed up in my account for Pro Tools Ultimate Perpetual Bundle (with 10/11/12+I/O). (Activated to my iLok cloud - license is still removed my physical iLok where I used to be)
When I open Pro Tools it says I am tryin to open a newer version than my license allows. I do have any activate support plan that doesn't expire until next March. |
Edu License Problem
Hi everyone!!
I've recently purchased a Pro Tools, Education Pricing—1-Year Software Updates + Support Plan for my perpetual EDU license (I'm teacher with Academic Eligibility), but the license stopped working after the process. Every time I launch Pro Tools a pop up error message says that I'm trying to run a more recent version than my license allows me to use despite the PT version I install. Now when I log into my avid account, if a click in my products, it shows that I have the same license cancelled and activate at the same time. I don't understand anything. I can't work since 5 days ago :(:( and in the ASC portal nobody answer my ticket:mad:. Thank You very much!! |
Re: License Disappeared
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I've the same problem but my license showed now is Pro Tools Perpetua Bundle (with 10/11/12) and when I try to open PT it says the same pop up message, despite the version of PT I've installed. I tried with all what runs whit macOS Catalina. |
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