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-   -   Renewed Pro Tools Subscription but my license isn't showing up in Ilok (http://duc.avid.com/showthread.php?t=390044)

fogger808 03-28-2017 07:49 PM

Renewed Pro Tools Subscription but my license isn't showing up in Ilok
 
I just renewed for two more years of Pro Tools 12 for Education today. Completed order and all that. In my product page it shows that my license now expires in 2019. When I open pro Tools 12 it says subscription license has expired. (You don't have any licenses/none are pending for delivery etc...) I updated to the newest version of Ilok manager, but my subscription plan still says it expired a few weeks ago. I can't find the serial number that I need to put into Ilok manager to retrieve my license. Order #5173819

spoons 03-29-2017 06:42 AM

Re: Renewed Pro Tools 12 Subscription but my license isn't showing up in Ilok
 
Same here. Renewed 2 days ago and still no iLok license.

AWAL3204 04-01-2017 11:55 PM

Re: Renewed Pro Tools 12 Subscription but my license isn't showing up in Ilok
 
Im having the exact same problem. i renewed my protools 12 subscription and it says active on my avid account but it says expired on my ilok. this is causing me not to be able to get into my protools program because it says i don't have a active license. i even got a confirmation email that everything was paid for. my order ID number is (5179909).PLEASE HELP FIX THIS BECAUSE THIS IS HOW I MAKE A LIVING

Southsidemusic 04-02-2017 12:03 AM

Re: Renewed Pro Tools 12 Subscription but my license isn't showing up in Ilok
 
Quote:

Originally Posted by spoons (Post 2421813)
Same here. Renewed 2 days ago and still no iLok license.

Hey Spoons, Love your little studio in the garden shed :-) Looks super cozy and well appointed .. and the pictures looks like a crisp morning in late fall or early spring !!! Great Job !!

Sorry for the off-topic.

I am escalating all your posts so Avid can have a look. Sumday now but I would expect an answer tomorrow morning when they are in their seats again.

Hang in there.

jeffro 04-05-2017 03:33 PM

Re: Renewed Pro Tools 12 Subscription but my license isn't showing up in Ilok
 
Quote:

Originally Posted by fogger808 (Post 2421731)
I just renewed for two more years of Pro Tools 12 for Education today. Completed order and all that. In my product page it shows that my license now expires in 2019. When I open pro Tools 12 it says subscription license has expired. (You don't have any licenses/none are pending for delivery etc...) I updated to the newest version of Ilok manager, but my subscription plan still says it expired a few weeks ago. I can't find the serial number that I need to put into Ilok manager to retrieve my license. Order #5173819

Welcome to the community.

I see that licenses were deposited 3/29 via your support case.

jeffro 04-05-2017 03:38 PM

Re: Renewed Pro Tools 12 Subscription but my license isn't showing up in Ilok
 
Quote:

Originally Posted by spoons (Post 2421813)
Same here. Renewed 2 days ago and still no iLok license.

The OP is referring to a Pro Tools subscription, but you have a Pro Tools HD Upgrade and Support Plan with a perpetual license. No new license is deposited when renewing that - renewing extended the Release Limit date (seen in Details for the license/bundle in ILM) for your bundle, and extends the expiration of your Pro Tools HD Plan (for bonus plugins). Everything looks correct in your Avid and iLok accounts.

jeffro 04-05-2017 03:43 PM

Re: Renewed Pro Tools 12 Subscription but my license isn't showing up in Ilok
 
Quote:

Originally Posted by AWAL3204 (Post 2422663)
Im having the exact same problem. i renewed my protools 12 subscription and it says active on my avid account but it says expired on my ilok. this is causing me not to be able to get into my protools program because it says i don't have a active license. i even got a confirmation email that everything was paid for. my order ID number is (5179909).PLEASE HELP FIX THIS BECAUSE THIS IS HOW I MAKE A LIVING

Welcome to the community.

Sorry for the trouble. I see this was solved via your support case.

spoons 04-06-2017 01:25 AM

Re: Renewed Pro Tools 12 Subscription but my license isn't showing up in Ilok
 
Quote:

Originally Posted by Southsidemusic (Post 2422664)
Hey Spoons, Love your little studio in the garden shed :-) Looks super cozy and well appointed .. and the pictures looks like a crisp morning in late fall or early spring !!! Great Job !!



Sorry for the off-topic.



I am escalating all your posts so Avid can have a look. Sumday now but I would expect an answer tomorrow morning when they are in their seats again.



Hang in there.



Thanks ! My shed studio is a lovely place to work.


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spoons 04-06-2017 01:27 AM

Re: Renewed Pro Tools 12 Subscription but my license isn't showing up in Ilok
 
Quote:

Originally Posted by jeffro (Post 2423343)
The OP is referring to a Pro Tools subscription, but you have a Pro Tools HD Upgrade and Support Plan with a perpetual license. No new license is deposited when renewing that - renewing extended the Release Limit date (seen in Details for the license/bundle in ILM) for your bundle, and extends the expiration of your Pro Tools HD Plan (for bonus plugins). Everything looks correct in your Avid and iLok accounts.



Yes, support rang me and explained that. No need to panic.
Thanks for looking into it.


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halou 04-17-2017 05:04 PM

Re: Renewed Pro Tools 12 Subscription but my license isn't showing up in Ilok
 
Same issue here. I opened a support case# 03190174


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