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-   -   new purchase licence not sent to ilok (http://duc.avid.com/showthread.php?t=340431)

Aussie John 06-23-2013 01:52 AM

new purchase licence not sent to ilok
 
I purchased PT 11 over the weekend ( not realising the ilok shambles) and even though I have been able to log into ilok manger in my license does not appear. How can I get AVID to resend it.?

cheers

reneo 06-23-2013 01:58 AM

Re: new purchase licence not sent to ilok
 
Avid won't even send my PT10+CPTK to PT11HD Upgrade to iLok, getting an infinite loop for entering my iLok account, registration... and sometimes an error that my iLok account doesn't exists...

Chris Lambrechts 06-23-2013 02:04 AM

Re: new purchase licence not sent to ilok
 
Can you PM your avid acct info as well as your purchase info / ilok ticket please.

If you have not raised an ilok ticket yet. Please do so first. I will need that ticket nr.

follow the link in this post to do so :

http://duc.avid.com/showthread.php?t=340359


Chris

Aussie John 06-23-2013 02:46 AM

Re: new purchase licence not sent to ilok
 
Thanks Chris - PM posted.
John

lgabiot 06-23-2013 03:03 AM

Re: new purchase licence not sent to ilok
 
Quote:

Avid won't even send my PT10+CPTK to PT11HD Upgrade to iLok, getting an infinite loop for entering my iLok account, registration... and sometimes an error that my iLok account doesn't exists...
same here...

Chris Lambrechts 06-23-2013 03:22 AM

Re: new purchase licence not sent to ilok
 
Quote:

Originally Posted by lgabiot (Post 2051878)
same here...

Same applies - read my reply a couple of posts up please.

thanks

Chris


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