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-   -   Please help - Pro Tools 8 LE Crashes when launched (https://duc.avid.com/showthread.php?t=276113)

vtions 06-14-2010 12:44 PM
Please help - Pro Tools 8 LE Crashes when launched
 
I installed PT 8 LE on my Mac but it would not launch rather i keep getting a message that the programme closed abruptly. I have installed, upgraded and re-installe the software over and over but still get the same message. I also removed all the folders suggested in support section but still cannot get it to work...any ideas?

MAC Specs -
Model Name: MacBook Pro
Model Identifier: MacBookPro5,4
Processor Name: Intel Core 2 Duo
Processor Speed: 2.53 GHz
Number Of Processors: 1
Total Number Of Cores:2
L2 Cache: 3 MB
Memory: 4 GB
Bus Speed: 1.07 GHz

Mbox 2 Mini

Dism 06-14-2010 12:51 PM
Re: Please help - Pro Tools 8 LE Crashes when launched
 
Quote:
Originally Posted by vtions (Post 1624011)
I installed PT 8 LE on my Mac but it would not launch rather i keep getting a message that the programme closed abruptly. I have installed, upgraded and re-installe the software over and over but still get the same message. I also removed all the folders suggested in support section but still cannot get it to work...any ideas?

MAC Specs -
Model Name: MacBook Pro
Model Identifier: MacBookPro5,4
Processor Name: Intel Core 2 Duo
Processor Speed: 2.53 GHz
Number Of Processors: 1
Total Number Of Cores:2
L2 Cache: 3 MB
Memory: 4 GB
Bus Speed: 1.07 GHz

Mbox 2 Mini
What version of Pro Tools? Version of OSX?

vtions 06-15-2010 05:11 AM
Re: Please help - Pro Tools 8 LE Crashes when launched
 
OSX - 10.6.3
PT LE 8.0.3

Thanks

albee1952 06-15-2010 06:46 AM
Re: Please help - Pro Tools 8 LE Crashes when launched
 
Any 3rd party plugins? Is it crashing when opening the software, or when opening a session?

vtions 06-16-2010 01:29 AM
Re: Please help - Pro Tools 8 LE Crashes when launched
 
There are no 3rd party plug-ins at the moment and yes, it crashes when launched. It does not even get to open the pro tools display that suggests it is loading rather it just comes up with a message that the programme close unexpectedly!

DISUYE 06-16-2010 10:16 AM
Re: Please help - Pro Tools 8 LE Crashes when launched
 
Having a similar issue, which came out of nowhere earlier today:

PTLE 8.0.3 crashes about 2 seconds into the splash screen. Uninstalled PTLE (safe), trashed prefs, del database files, etc., reboot and then installed 8.0.0 back on, which did at least launch, but then applying the 8.0.3 update & we're back to square one.

The threads already in DUC mentioning removal of CHUD don't apply to me, nor is this a plug-in problem (booting doesn't get anywhere near the plug-in scan). Also note that my system was working fine with OSX 10.6.2 for weeks prior to this but out of desperation I installed 10.6.3 combo in the hope it might fix something potentially broken in the OS. No joy.

I pasted the crash log below - pls note that this installation of PTLE has been working flawlessly for about 5-6 weeks already. No changes to my system recently.

Many thanks,

Dan


Code:
Process:        Pro Tools LE [645]
Path:            /Applications/Digidesign/Pro Tools/Pro Tools LE.app/Contents/MacOS/Pro Tools LE
Identifier:      com.digidesign.ProToolsLE
Version:        8.0.3 (8.0.3f249)
Code Type:      X86 (Native)
Parent Process:  launchd [111]

Date/Time:      2010-06-17 00:52:55.759 +0800
OS Version:      Mac OS X 10.6.3 (10D578)
Report Version:  6

Interval Since Last Report:          22599 sec
Crashes Since Last Report:          1
Per-App Interval Since Last Report:  5 sec
Per-App Crashes Since Last Report:  1
Anonymous UUID:                      3A8C0F8A-389D-43ED-8231-2233AE564295

Exception Type:  EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Crashed Thread:  0  Dispatch queue: com.apple.main-thread

Thread 0 Crashed:  Dispatch queue: com.apple.main-thread
0  com.apple.CoreFoundation              0x991f8fa4 CFRetain + 212
1  com.apple.CoreFoundation              0x99203772 __CFBasicHashAddValue + 50
2  com.apple.CoreFoundation              0x992035f7 CFBasicHashAddValue + 167
3  com.apple.CoreFoundation              0x9922de5c CFDictionaryCreate + 108
4  com.digidesign.framework.DFW          0x024bb9ac DFW_CocoaUtils::CreateDFWImageRefFromNSImageCopy(NSImage*) + 1000
5  com.digidesign.framework.DFW          0x0246750d DFW_PainterQuartz::GetCFAttrStrFromString(char const*) + 243
6  com.digidesign.framework.DFW          0x0246a5b5 DFW_PainterQuartz::DrawTextBox(Cmn_Rect<long> const&, std::string const&, DFW_Painter::EJustification, bool, bool, bool, bool) + 91
7  com.digidesign.framework.DFW          0x024618d4 TStaticText::ImageText(std::string const&, Cmn_Rect<long> const&, DFW_Painter::EJustification) + 204
8  com.digidesign.framework.DFW          0x0246210d TStaticText::Draw(VRect const&) + 841
9  com.digidesign.framework.DFW          0x023afd0f TView::HandleDraw(VRect const&) + 159
10  com.digidesign.framework.DFW          0x023afe61 TView::HandleDraw(VRect const&) + 497
11  com.digidesign.framework.DFW          0x023afe61 TView::HandleDraw(VRect const&) + 497
12  com.digidesign.framework.DFW          0x02478f06 DFW_PainterOpenGL::SetPenMode(EPenMode) + 33094
13  com.apple.AppKit                      0x95a440f9 -[NSView _drawRect:clip:] + 3510
14  com.apple.AppKit                      0x95a42d97 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 1600
15  com.apple.AppKit                      0x95a412b6 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topView:] + 711
16  com.apple.AppKit                      0x95a42292 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topView:] + 4771
17  com.apple.AppKit                      0x95ae044f -[NSNextStepFrame _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topView:] + 575
18  com.apple.AppKit                      0x95a3d771 -[NSView _displayRectIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:] + 3309
19  com.apple.AppKit                      0x9599e3ee -[NSView displayIfNeeded] + 818
20  com.apple.AppKit                      0x95952015 -[NSNextStepFrame displayIfNeeded] + 98
21  com.apple.AppKit                      0x959676ec -[NSWindow displayIfNeeded] + 204
22  com.digidesign.framework.DFW          0x02472952 DFW_PainterOpenGL::SetPenMode(EPenMode) + 7058
23  com.digidesign.framework.DFW          0x023a1b89 TWindow::Update() + 83
24  com.digidesign.ProToolsLE            0x0000aa2a 0x1000 + 39466
25  com.digidesign.ProToolsLE            0x00004f4f 0x1000 + 16207
26  com.digidesign.ProToolsLE            0x00004e7d 0x1000 + 15997

Thread 1:  Dispatch queue: com.apple.libdispatch-manager
0  libSystem.B.dylib                    0x987b7b42 kevent + 10
1  libSystem.B.dylib                    0x987b825c _dispatch_mgr_invoke + 215
2  libSystem.B.dylib                    0x987b7719 _dispatch_queue_invoke + 163
3  libSystem.B.dylib                    0x987b74be _dispatch_worker_thread2 + 240
4  libSystem.B.dylib                    0x987b6f41 _pthread_wqthread + 390
5  libSystem.B.dylib                    0x987b6d86 start_wqthread + 30

Thread 2:
0  libSystem.B.dylib                    0x987b6bd2 __workq_kernreturn + 10
1  libSystem.B.dylib                    0x987b7168 _pthread_wqthread + 941
2  libSystem.B.dylib                    0x987b6d86 start_wqthread + 30

Thread 3:
0  libSystem.B.dylib                    0x9879135a semaphore_timedwait_signal_trap + 10
1  libSystem.B.dylib                    0x987beea1 _pthread_cond_wait + 1066
2  libSystem.B.dylib                    0x987eda28 pthread_cond_timedwait_relative_np + 47
3  ...ple.CoreServices.CarbonCore        0x977c4465 TSWaitOnConditionTimedRelative + 242
4  ...ple.CoreServices.CarbonCore        0x977c41a3 TSWaitOnSemaphoreCommon + 511
5  ...ple.CoreServices.CarbonCore        0x977e83eb TimerThread + 97
6  libSystem.B.dylib                    0x987bea19 _pthread_start + 345
7  libSystem.B.dylib                    0x987be89e thread_start + 34

Thread 4:
0  libSystem.B.dylib                    0x9879135a semaphore_timedwait_signal_trap + 10
1  libSystem.B.dylib                    0x987beea1 _pthread_cond_wait + 1066
2  libSystem.B.dylib                    0x987eda28 pthread_cond_timedwait_relative_np + 47
3  ...ple.CoreServices.CarbonCore        0x977c4465 TSWaitOnConditionTimedRelative + 242
4  ...ple.CoreServices.CarbonCore        0x977c41a3 TSWaitOnSemaphoreCommon + 511
5  ...ple.CoreServices.CarbonCore        0x978573da DeferredTaskThread + 84
6  libSystem.B.dylib                    0x987bea19 _pthread_start + 345
7  libSystem.B.dylib                    0x987be89e thread_start + 34

Thread 5:
0  libSystem.B.dylib                    0x98791336 semaphore_wait_trap + 10
1  ...idesign.framework.digitrace        0x047506b7 XThreads_RawEvent::Wait(unsigned long) + 39
2  ...idesign.framework.digitrace        0x04753e61 CWriteBehinder::DoWriteBehind() + 47
3  ...idesign.framework.digitrace        0x04753fab CWriteBehinderThread::StartWriteBehinder() + 21
4  ...idesign.framework.digitrace        0x04754101 XThreads_RawThread::TaskEntryPoint(void*) + 19
5  libSystem.B.dylib                    0x987bea19 _pthread_start + 345
6  libSystem.B.dylib                    0x987be89e thread_start + 34

Thread 0 crashed with X86 Thread State (32-bit):
  eax: 0x99217117  ebx: 0x991f8edd  ecx: 0x00000000  edx: 0x05b8cff0
  edi: 0x05b8cff0  esi: 0x00000000  ebp: 0xbfffe5c8  esp: 0xbfffe5b0
  ss: 0x0000001f  efl: 0x00000246  eip: 0x991f8fa4  cs: 0x00000017
  ds: 0x0000001f  es: 0x0000001f  fs: 0x00000000  gs: 0x00000037
  cr2: 0xa037120d

Binary Images:
    0x1000 -    0x77feb +com.digidesign.ProToolsLE 8.0.3 (8.0.3f249) <2F91C42D-F8F6-75E0-202E-E6028E517ADA> /Applications/Digidesign/Pro Tools/Pro Tools LE.app/Contents/MacOS/Pro Tools LE
  0x2b0000 -  0x4e2ff7 +com.digidesign.framework.CoreFoundation 8.0.3 (8.0.3f249) <F7FE2965-2A74-E619-7AAD-4AE1DC15E81D> /Library/Frameworks/CFnd.framework/Versions/A/CFnd
  0x761000 -  0x7adff3  com.apple.audio.midi.CoreMIDI 1.7 (42) <7DB334D3-C8AD-8AA1-3B44-C91F69AAC49C> /System/Library/Frameworks/CoreMIDI.framework/Versions/A/CoreMIDI
  0x7d2000 -  0x1b6dff3 +com.digidesign.framework.ProTools 8.0.3 (8.0.3f249) <E1F17D3D-475D-689F-F20C-244FDDD8ADA8> /Applications/Digidesign/Pro Tools/Pro Tools LE.app/Contents/Frameworks/Pro Tools.framework/Versions/A/Pro Tools
 0x238e000 -  0x25a5fef +com.digidesign.framework.DFW 8.0.3 (8.0.3f249)

*** edited to fit forum posting limitations ***

Model: MacPro4,1, BootROM MP41.0081.B07, 8 processors, Quad-Core Intel Xeon, 2.26 GHz, 8 GB, SMC 1.39f5
Graphics: ATI Radeon HD 4870, ATI Radeon HD 4870, PCIe, 512 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8E), Broadcom BCM43xx 1.0 (5.10.91.27)
Bluetooth: Version 2.3.1f4, 2 service, 2 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
PCI Card: ATI Radeon HD 4870, Display, Slot-1
Serial ATA Device: HL-DT-ST DVD-RW GH41N
Serial ATA Device: Hitachi HDE721064SLA360, 596.17 GB
Serial ATA Device: HDT722525DLA380, 232.89 GB
Serial ATA Device: ST3500418AS, 465.76 GB
USB Device: Hub, 0x05ac  (Apple Inc.), 0x9122, 0xfa200000
USB Device: XSKey, 0x086a, 0x0041, 0xfa230000
USB Device: iLok, 0x088e, 0x5036, 0xfa210000
USB Device: Apple Cinema HD Display, 0x05ac  (Apple Inc.), 0x921e, 0xfa220000
USB Device: Keyboard Hub, 0x05ac  (Apple Inc.), 0x1006, 0xfd100000
USB Device: Apple Optical USB Mouse, 0x05ac  (Apple Inc.), 0x0304, 0xfd110000
USB Device: Apple Keyboard, 0x05ac  (Apple Inc.), 0x0220, 0xfd120000
USB Device: BRCM2046 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0x5a100000
USB Device: Bluetooth USB Host Controller, 0x05ac  (Apple Inc.), 0x8215, 0x5a110000
USB Device: Vendor-Specific Device, 0x0582  (Roland Corporation), 0x0002, 0x3d100000
FireWire Device: Vendor 0x1F2 Device 0x101800, 0x1F2, Up to 400 Mb/sec
FireWire Device: Digi 002Rack, Digidesign, Up to 400 Mb/sec
FireWire Device: built-in_hub, Up to 800 Mb/sec
FireWire Device: unknown_device, Unknown

DISUYE 06-16-2010 12:36 PM
Re: Please help - Pro Tools 8 LE Crashes when launched
 
Figured it out. Too many fonts in the User/Library/Fonts folder was causing PTLE8 to crash on launch.

I'd copied about 800 OTF / TTF files off my old laptop to the desktop and disabled them in FontBook. FontBook didn't take care of it apparently, and they have to be removed from the User directory all together.

vortex4001 10-06-2010 09:52 AM
Re: Please help - Pro Tools 8 LE Crashes when launched
 
:(:(:(:(:(:(:( i have been using protools 8 for a couple of months now... i have an HP pavillion, pentium dual core processor, 6GB of ram, Windows vista 32bit, SP3, :(:(:(:(:(:(:( i have to mix 3 clients songs.......and ive been delayed greatly!!!!! my problem is similiar......as soon as i start mixing in a session (adding sends, plugins, .. audiosuite effects...) nothing happens.....but as soon as i close the session and go back to open it the next day, PROTOOLS Crashes!!! and i cant move a thing in the session...or press anything.....in addition...the whole computer freezes and i cant even call up the Task manager to close protools. so i would have to boot the computer again. I did all the technical stuff trash prefs. trash Database, ect. i even cleaned the Registry. but to no avail....:(:(:(:( PLEASE help me.......PLEASE

Dism 10-06-2010 09:55 AM
Re: Please help - Pro Tools 8 LE Crashes when launched
 
Quote:
Originally Posted by vortex4001 (Post 1677689)
:(:(:(:(:(:(:( i have been using protools 8 for a couple of months now... i have an HP pavillion, pentium dual core processor, 6GB of ram, Windows vista 32bit, SP3, :(:(:(:(:(:(:( i have to mix 3 clients songs.......and ive been delayed greatly!!!!! my problem is similiar......as soon as i start mixing in a session (adding sends, plugins, .. audiosuite effects...) nothing happens.....but as soon as i close the session and go back to open it the next day, PROTOOLS Crashes!!! and i cant move a thing in the session...or press anything.....in addition...the whole computer freezes and i cant even call up the Task manager to close protools. so i would have to boot the computer again. I did all the technical stuff trash prefs. trash Database, ect. i even cleaned the Registry. but to no avail....:(:(:(:( PLEASE help me.......PLEASE
Please start your own post, in the Windows section, and be sure to post a Sandra report.

Please read:
http://duc.digidesign.com/showthread.php?t=193636


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