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-   -   HD Plan not refreshed (http://duc.avid.com/showthread.php?t=390743)

WolfieCAL 04-26-2017 07:09 PM

HD Plan not refreshed
 
Updated an HD Plan today that was set to expire on May 12, 2017.

AVID account info shows the new expiration date, but HD Plan on iLok still shows May 12, 2017 expiration.

How long should this take to refresh and show the new expiration.

Traveling in 2 days, and would like assurance that my 3 rooms will be fully functional.

Thanks,
Rich Rauh
Stampede Post

Southsidemusic 04-26-2017 11:46 PM

Re: HD Plan not refreshed
 
Well the rooms will be functional as:

1. You have perpetual licenses even if the support plans stopped.
2. The expiration date doesn't change until a day or less before the actual expiration of your plan so hang tight and if it looks the same May 11 then post back here and I will escalate your plight :-)

http://avid.force.com/pkb/articles/F...LicenseRenewal

WolfieCAL 04-27-2017 10:49 AM

Re: HD Plan not refreshed
 
Thanks Christopher,

I'm just concerned as we rely heavily on the Pro Series plugins, all of our workstations are offline systems (required by the Film Studios) and I am going to be OOT until May 23rd.

Rich
Stampede Post

Southsidemusic 04-27-2017 11:46 AM

Re: HD Plan not refreshed
 
Quote:

Originally Posted by WolfieCAL (Post 2427523)
Thanks Christopher,

I'm just concerned as we rely heavily on the Pro Series plugins, all of our workstations are offline systems (required by the Film Studios) and I am going to be OOT until May 23rd.

Rich
Stampede Post

You don't have to worry, It will refresh closer to the expiration date :-)

If you have any issue PM me and I will escalate it to Avid so in any case it will not be an issue.

WolfieCAL 04-27-2017 04:36 PM

Re: HD Plan not refreshed
 
Quote:

Originally Posted by Southsidemusic (Post 2427529)
You don't have to worry, It will refresh closer to the expiration date :-)

Not clear how it can refresh if the computers are offline, but you seem confident.

acmost 04-28-2017 02:26 AM

Re: HD Plan not refreshed
 
The iLoks need to go online?

No idea, just guessing...it seems the iLoks themselves to be refreshed would need to see the Avid site?


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