Pro Tools 2020.9.1 not seeing iLok License
 

Just installed 2020.9.1 When I launch ProTools I'm being asked to select a license to activate. The "next" button is grey. ProTools does not see the perpetual code on my I lok. An Avid window pop up shows the locations where the licenses reside and I fsee them in my account.

Am I missing something?

Thanks for the help.

Re: PT cannot find my perpetual license
 

Looks like 1 of your 2 licenses should support 2020.9.1 but the Release Limit date isn't correct. I'll start a support case for you to get more info and get this solved.

Re: PT cannot find my perpetual license
 

Thank you Jeff. I'll be back at the studio at 9am ET.

Re: Pro Tools 2020.9.1 not seeing iLok License
 

I'm having the exact same problem. Pro Tools doesn't see my iLok and won't authorize to launch the program.

Re: Pro Tools 2020.9.1 not seeing iLok License
 

Welcome to the community. Will get a support case going if I don't find one for you...

Re: Pro Tools 2020.9.1 not seeing iLok License
 

It happened to me yesterday; PT had been running for 24 hours or more, being used on and off, now in the background. Then the little notification popup top right on the screen that usually says: Ilok Cloud authorization confirmed, or something to that effect, now said: Can't authorize, something, something. It goes away before I can really read it.
It's the second time in a few weeks.
I open PT, it says I must insert Ilok or reconnect to ilok Cloud or PT will quit in 5 min. I open Ilok License Manager and can't see my PT license. Looks like everything else is there. I log in, log out, fiddle around (while PT quits) and somehow I get to "Restore Ilok Cloud Session" (I'm not shure what that means exactly) and my license shows up again, active, I can relaunch PT, and I'm back to normal.
I have a very stable and fast internet connection, and was streaming stuff while this happened, so I'm pretty shure it wasn't a bad connection on my side.


I'm sorry, I see now that this is perhaps not very relevant to this thread, as my issue is with Ilok Cloud and OP is not. Could be though.

Re: Pro Tools 2020.9.1 not seeing iLok License
 

I don't think it's related (can move to a new thread if needed).

https://status.ilok.com doesn't show any recent issues. Did you Close Your Cloud Session then Open Your Cloud Session during your troubleshooting?

Re: Pro Tools 2020.9.1 not seeing iLok License
 

Do what you think is best.

I posted because I thought it might contribute, as it had to do with license disappearing. But then I saw that OP had nothing to do w/iLok Cloud. I don't know.

Thanks.

I really don't know what that means; a cloud session. I assume it has nothing to do with a PT session.

When I got iLok Cloud 6 months ago, I just activated my licenses and started using the software. I never started or closed any cloud session as far as I know. I'm guessing it has to do with being able to quickly change all licenses to work on a different machine?


Added: When this happened to me, PT had been running idle with a small session open for many hours, and I was using a browser and doing simple things. It came out of nowhere, just like the last time.