Avid Pro Audio Community - Flash Player Error

Avid Pro Audio Community (https://duc.avid.com/index.php)

- Pro Tools SE and Essential (Win) (https://duc.avid.com/forumdisplay.php?f=74)

- - Flash Player Error (https://duc.avid.com/showthread.php?t=286103)

Flash Player Error

When I launch Pro Tools SE, the QuickStart menu is not there. Just a white screen that says I need at least Flash Player 9. I just installed Flash Player10 and I still get the same screen. Any ideas?

Re: Flash Player Error

If you're on Windows watch this Avid video for help: http://www.youtube.com/watch?v=eMJFp...2D0E3688C322B9

Re: Flash Player Error

That video doesn't work. It still happens

Re: Flash Player Error

I am currently having the same problem. Any help would be greatly appreciated.

Re: Flash Player Error

I am also having exactly the same problem. Installing the latest flash player (several times over), and uninstalling and reinstalling Pro Tools SE Version 8.03 makes no difference. In fact, the screen freezes every time, I have to ctrl-alt-del, Start Task Manager, and End Process just to unfreeze. I am using Windows 7 Home Premium on a 64 Bit Operating System (and using M-Audio Fast Track Hardware). Any help with this would be hugely appreciated!

Re: Flash Player Error

Definitely It doesn't work. I installed flash player latest version from adobe.com . Nothing changed. I have still flash player error when I start to pro tools SE. I havent reached my quick menu yet. Please help.

Re: Flash Player Error

I've subsequently taken my pc to the repair shop to try and get some expert help. I've been told that the only thing that's going to fix this, is a complete Windows 7 reformat. He says that there could be any number of compatabilty issues, and starting from scratch is the only likely solution. :(

Re: Flash Player Error

Finally I solved the problem.
If you guys have Windows 7 64bit, immediately get rid of it. protools 8SE definitely doesn't work on it. Today I have installed Windows 7 Ultimate 32bit and now it works properly.
Also last two I have tried windows vista 32bit, windows XP and windows 7 64bit. every time I got different problems. for example vista game me Memory problem, windows 7 flash player problem etc.
In conclusion, now, I HAVE
WINDOWS 7 32BIT
M-AUDIO FAST TRACK
PROTOOLS 8 SE (which s came w my m-audio interface)

they work together very well.

Re: Flash Player Error

Hi.
I currently have Pro Tools SE bundled with M-Audio MobilePre.
I also have Windows 7 with the 32-bit thing, and a memory of 4 GB.
I currently have the same problema and I haven't been able to solve it.
Any advice other than the 32-bit thing?

Re: Flash Player Error

Can someone from AVID help us?

I'm also facing the same problem with pro tools se and adobe flash. Pro tools start up screen show a message that i dont have adobe flash installed even though i installed it 4 or 5 times. Besides that I also did a pro toos se repair installation but nothing seems to work. Where is the Avid Support? Please help windows users as well. Noticed that for apple users Avid has released a patch. Windows users need a patch to get this problem fixed? Is it on the way? Can Avid support say something about it?

This is a serious problem for there is no other way around to use the software. We must go through the start up screen, but this problem won't let us!

My specs:
Pro Tools Se 8.0.3
Mobile PRE (Sound Board)
Notebook Lenovo
Intel Core(TM) I5 CPU
4GB RAM
Windows 7 Home Premium Service Pack 1 (64-Bits)
Thanks

Re: Flash Player Error

I am also having this issue. I've updated flash player to the latest version on Firefox, IE9, and IE9(64-bit).
I can view the Quickstart Guide in any web browser by typing in the source link (file:///C:/Program%20Files%20%28x86%29/Digidesign/Pro%20Tools/QuickStart/QuickStart.html), yet it fails in Pro Tools SE (8.0.3.225). This seems like a minor bug in the program, and I'd be eternally grateful if anyone could fix it.

~~~~~~~~~~~~~~~~
My System Specs
```````````````
Computer
Model : Gateway ID49C

Processor
Model : Intel(R) Core(TM) i3 CPU M 350 @ 2.27GHz
Speed : 2.26GHz
Cores per Processor : 2 Unit(s)
Threads per Core : 2 Unit(s)
Type : Mobile, Dual-Core
Integrated Data Cache : 2x 32kB, Synchronous, Write-Thru, 8-way, 64 byte line size, 2 threads sharing
L2 Cache : 2x 256kB, ECC, Synchronous, ATC, 8-way, 64 byte line size, 2 threads sharing
L3 Cache : 3MB, ECC, Synchronous, ATC, 12-way, Exclusive, 64 byte line size, 16 threads sharing

Computer
Mainboard : Acer ID49C
BIOS : Gateway V1.00 04/20/2010
Bus(es) : PCI PCIe IMB USB i2c/SMBus
Multi-Processor (MP) Support : No
Multi-Processor Advanced PIC (APIC) : Yes
Total Memory : 3.68GB DDR3 SO-DIMM

Chipset
Model : Acer Core (Arrandale) Mobile DRAM Controller
Front Side Bus Speed : 133MHz
Total Memory : 4GB DDR3 SO-DIMM
Shared Memory : 130MB
Channels : 2
Memory Bus Speed : 2x 532MHz (1GHz)

Memory Module(s)
Memory Module : Samsung M471B5673FH0-CH9 2GB DDR3 SO-DIMM PC3-10700S DDR3-1334 (9-9-9-25 4-34-10-5)
Memory Module : Samsung M471B5673FH0-CH9 2GB DDR3 SO-DIMM PC3-10700S DDR3-1334 (9-9-9-25 4-34-10-5)

Video System
Video Adapter : Intel(R) Graphics Media Accelerator HD (12 SM4.1 667MHz Turbo, 258MB DDR3 1GHz 128-bit, Integrated Graphics)

Graphics Processor
OpenCL Processor : NVIDIA GeForce GT 330M (48SP 6C 1.26GHz, 960MB DDR3 128-bit)
Compute Shader Processor : Intel(R) Graphics Media Accelerator HD (12SP 667MHz, 128MB DDR3 1GHz 128-bit, Integrated Graphics)

Storage Devices
WDC WD6400BEVT-22A0RT0 (640.1GB, SATA300, 2.5", 5400rpm, 8MB Cache) : 596GB (C:)
IDQVQV IF89URSL (SCSI, BD-R, HD-DVD-R, DVD+-R-DL, CD-R) : N/A (D:)
TSSTcorp CDDVDW TS-U633F (SATA150, DVD+-RW, CD-RW, 2MB Cache) : N/A (H:)

Logical Storage Devices
SYSTEM RESERVED : 102MB (NTFS)
Gateway (C:) : 583GB (NTFS) @ WDC WD6400BEVT-22A0RT0 (640.1GB, SATA300, 2.5", 5400rpm, 8MB Cache)
PQSERVICE : 13GB (NTFS)
Optical Drive (D:) : N/A @ IDQVQV IF89URSL (SCSI, BD-R, HD-DVD-R, DVD+-R-DL, CD-R)
Optical Drive (H:) : N/A @ TSSTcorp CDDVDW TS-U633F (SATA150, DVD+-RW, CD-RW, 2MB Cache)

Peripherals
LPC Hub Controller 1 : Acer HM55 LPC Interface Controller
Audio Device : Acer P55/PM55/3400 High Definition Audio
Audio Codec : Conexant 5069h
Disk Controller : Acer P55/PM55/3400 4 port SATA AHCI Controller
USB Controller 1 : Acer P55/PM55/3400 USB2 Enhanced Host Controller
USB Controller 2 : Acer P55/PM55/3400 USB2 Enhanced Host Controller
SMBus/i2c Controller 1 : Intel ICH SMBus

Network Services
Network Adapter : Atheros AR8131 PCI-E Gigabit Ethernet Controller (NDIS 6.20) (Ethernet)
Wireless Adapter : Atheros AR5B93 Wireless Network Adapter (802.11g (ERP), WEP n-bit, 54Mbps)

Operating System
Windows System : Microsoft Windows 7 Home 6.01.7601 (Service Pack 1)
Platform Compliance : x64

Re: Flash Player Error

People I fixed the problem:

"Pro tools start up screen shows a message stating tha adobe flash is not installed even though you installed several times" - This problem blocks you from using the program properly

The root of the problem is a wrong entry in windows registry that has to be erased (deleted)

Attention: If you have any doubts don't do the operation above, contact me and i will help.

1. Open windows registry (be careful here)
2. Access the Node:
[HKEY_CURRENT_USER\Software\Microsoft\Windows\Curre ntVersion\Internet Settings\Zones]
3. Export this entire registry for back up purposes just in case
4. Notice the entries... the first entry within the root informed above should start from number 0 (zero), however you may notice that the first entry is a symbol different from any numbers we know. This entry has to be deleted. Only this entry.

I did this and now it works fine!! Please try it and if it works let me know.

My specs:
Pro Tools Se 8.0.3
Mobile PRE (Sound Board)
Notebook Lenovo
Intel Core(TM) I5 CPU
4GB RAM
Windows 7 Home Premium Service Pack 1 (64-Bits)
Thanks

Re: Flash Player Error

Quote:

Originally Posted by m64m (Post 1813351)

-----------------------------------------------------------------
People I fixed the problem:

"Pro tools start up screen shows a message stating tha adobe flash is not installed even though you installed several times" - This problem blocks you from using the program properly

The root of the problem is a wrong entry in windows registry that has to be erased (deleted)

Attention: If you have any doubts don't do the operation above, contact me and i will help.

1. Open windows registry (be careful here)
2. Access the Node:
[HKEY_CURRENT_USER\Software\Microsoft\Windows\Curre ntVersion\Internet Settings\Zones]
3. Export this entire registry for back up purposes just in case
4. Notice the entries... the first entry within the root informed above should start from number 0 (zero), however you may notice that the first entry is a symbol different from any numbers we know. This entry has to be deleted. Only this entry.

I did this and now it works fine!! Please try it and if it works let me know.

My specs:
Pro Tools Se 8.0.3
Mobile PRE (Sound Board)
Notebook Lenovo
Intel Core(TM) I5 CPU
4GB RAM
Windows 7 Home Premium Service Pack 1 (64-Bits)
Thanks

Re: Flash Player Error

Good find Marco. There is a Microsoft FixIt Utility that you can download that will do this automatically: http://go.microsoft.com/?linkid=9763082

This should resolve this issue. Please let us know if it does or doesn't, thanks.

Re: Flash Player Error

i tried this, still get an error that i need Flash 9.0...somthing or later.
I have Flash 10+

Re: Flash Player Error

@lockfist, can you please provide some details about your computer system so we can look into this further? http://duc.avid.com/showthread.php?t=300050

Re: Flash Player Error

Sure:

Host Name:
OS Name: Microsoft Windows 7 Home Premium
OS Version: 6.1.7601 Service Pack 1 Build 7601
OS Manufacturer: Microsoft Corporation
OS Configuration: Standalone Workstation
OS Build Type: Multiprocessor Free
Registered Owner: lockfist
Registered Organization:
Product ID:
Original Install Date: 7/12/2010, 1:55:45 PM
System Boot Time: 7/27/2011, 7:58:34 PM
System Manufacturer: System manufacturer
System Model: System Product Name
System Type: x64-based PC
Processor(s): 1 Processor(s) Installed.
[01]: Intel64 Family 6 Model 15 Stepping 11 GenuineIntel ~2400 Mhz
BIOS Version: Phoenix Technologies, LTD ASUS P5N-D ACPI BIOS Revision 1204, 1/7/2010
Windows Directory: C:\Windows
System Directory: C:\Windows\system32
Boot Device: \Device\HarddiskVolume1
System Locale: en-us;English (United States)
Input Locale: en-us;English (United States)
Time Zone: (UTC-05:00) Eastern Time (US & Canada)
Total Physical Memory: 4,095 MB
Available Physical Memory: 1,520 MB
Virtual Memory: Max Size: 8,187 MB
Virtual Memory: Available: 4,563 MB
Virtual Memory: In Use: 3,624 MB
Page File Location(s): C:\pagefile.sys
Domain:
Logon Server:
Hotfix(s): 38 Hotfix(s) Installed.

Network Card(s): 1 NIC(s) Installed.
[01]: NVIDIA nForce Networking Controller
Connection Name: Local Area Connection 3
DHCP Enabled: Yes

Re: Flash Player Error

Thanks. In the mean time, you should be able to use Pro Tools and bypass this quick start menu by opening one of the demo songs from the Windows Explorer, they should be in Program Files (x86)\Digidesign\Pro Tools.

You can delete the existing tracks and save it as something else so as not to overwrite the original demo.

Re: Flash Player Error

To confirm, are you getting the exact same error as described in this troubleshooting video?

http://www.youtube.com/watch?v=eMJFp90Zxgw

Do you use Internet Explorer? If you install the latest flash player through IE, does it make a difference?

Can you locate the quickstart.html file in C:\Program Files (x86)\Digidesign\Pro Tools\QuickStart\ and then right-click and choose to open it with Internet Explorer? Does the menu display properly in IE?

Re: Flash Player Error

Is anyone still encountering this error after running the Microsoft FixIt Utility with the latest version of Flash Player installed?

http://go.microsoft.com/?linkid=9763082

Re: Flash Player Error

What do I do if i have the same problem on Win XP home SP3? Is there a Microsoft fix it for that OS aswell:confused:

Re: Flash Player Error

Problem Solved!!

I have found a way to fix the problem!!! Simply go to your digidesign folder>Pro Tools>Demo Songs then choose one of these and inside the folder is a .ptf file. Open that and it completely skips the quickstart menu. Delete all the tracks and then save it as copy of session or something and then your fine. If you do not have the demo songs folder reinstall pro tools SE and be sure to check the box that asks if you want to install the demo songs and loops. Hope this helps!!

Like my band
facebook.com/STFCYANIDE
I'd really appreciate it!! Thanks!

Re: Flash Player Error

I found a solution that works. The problem is the result of poor programming and it disturbs me that Avid has not found the time or taken the responsibility to correct it or even address it in these forums. We the consumer have paid for a product that did not work out of the box. They do not appear to care.

I am a computer technical support agent and I can attest to the fact that no one cares whether your problem is solved or not.

I did the usual, uninstalled Pro-Tools SE, uninstalled Flash. reinstalled Flash , reinstalled Pro-Tools SE. Nothing worked.

So since this software did not acknowledge any Flash version higher that 9.0.124 . I searched for older Flash versions and found
http://www.oldapps.com/flash_player.php. I uninstalled Pro-tools and Flash and downloaded and installed 9.0.16.0.

I then re-installed the Pro-Tools-SE , it gave the same error but this time when I ungraded to Flash 11.1.102.55 it actually worked.

I hope this works for you.

P.S. I must have wasted 3 hours on this.

Re: Flash Player Error

my people i solved the problem about "Flash Player Error"

step 1:
-install the FLV player

step 2:
-the FLV will ask you to update the your flash player, if not, do it anyway, so reinstall it from abode http://get.adobe.com/flashplayer/

step 3:
-you must have connected your M-audio micro USB, then open you pro tools SE and you got it!...it works!

Re: Flash Player Error

Quote:

Originally Posted by Marco.Rodrigues (Post 1815226)

FINE thank you !!well done!
I try to install my new pro tools SE 8.0.3 with the Flash Player problem.
and i just deleted this entry and now it works!
Merci beaucoup tu es un chef :cool:
XP PRO SP3
pentium 4
2GB Ram

Re: Flash Player Error

I think the issue is that the addons are disabled for Internet Explorer so its not able to run the flash part of the quickstart menu. I'm currently trying to get this going on my computer.

Re: Flash Player Error

This is SO annoying. So many buyers of the M-Audio etc. rely on PT SE to do demos and write Avid should really sort this out. Happens on Mac too!

Perhaps get rid of the aging/failing Flash dependence? Upgrade PT SE??