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-   -   Avid Bug!! (http://duc.avid.com/showthread.php?t=410358)

jfranckd 05-22-2020 01:46 PM

Avid Bug!!
 
I got a bug on my avid account and now I've got 2 subscription and I pay for the 2. I would like to cancel one of them but nobody can help me when I call the customer service. I don't understand what happened and I don't wanna pay for 2 subscription.

jeam25 05-22-2020 03:24 PM

Re: Avid Bug!!
 
Hi friend let me understand... so you had one account and now out of the blue you see 2 accounts and started to pay both ? We are gonna bring you help !

DigiTechSupt 05-23-2020 12:04 AM

Re: Avid Bug!!
 
Quote:

Originally Posted by jfranckd (Post 2566859)
I got a bug on my avid account and now I've got 2 subscription and I pay for the 2. I would like to cancel one of them but nobody can help me when I call the customer service. I don't understand what happened and I don't wanna pay for 2 subscription.

I’ve started a support case for you. Webstore team will send an email soon.
Thank you

-Tope

DigiTechSupt 05-23-2020 12:04 AM

Re: Avid Bug!!
 
Quote:

Originally Posted by jeam25 (Post 2566865)
Hi friend let me understand... so you had one account and now out of the blue you see 2 accounts and started to pay both ? We are gonna bring you help !

Thanks for the alert!
Tope

jfranckd 05-25-2020 09:30 AM

Re: Avid Bug!!
 
Thank you folks!! I didn't know what else to do since customer service on the phone couldn't help me


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