PT Ultimate renewal update - NO Complete Plugin Bundle
 

I updated my PT Ultimate annually and its all fine with Pro Tools itself. Its been updated both in my Avid Account and in the ILM.
However I didn't receive my 12 month Avid Complete Plug-ins Bundle.
I tried to contact Avid Customer Care...but its support is slightly unprofessional.
Back and forth but its been almost a week and they can't solve this issue....asking for the same screen shots (I already sent) and with copy/paste responses.

I had the same issue a year ago and I simply gave up and bought for $49.99 the same product.

If someone is able / willing to help me with this matter, my support case is: 03835500

Thank you!

Re: PT Ultimate renewal update - NO Complete Plugin Bundle
 

Hey Michael

I will escalate this to support and speed up the process for you.

Re: PT Ultimate renewal update - NO Complete Plugin Bundle
 

Many thanks! :-)

Re: PT Ultimate renewal update - NO Complete Plugin Bundle
 

Got a reply that they are on to it and will get back asap.

Re: PT Ultimate renewal update - NO Complete Plugin Bundle
 

Thank you Christopher, I got a response from Jeffro. He seems to be a very knowledgeable person who got straight to the point of my issue.

Re: PT Ultimate renewal update - NO Complete Plugin Bundle
 

Great! Thanks for the update and that he got back to you quickly :-)

Have a great weekend and let us know if you need any assistance going forward.

PS. Jeffro is super and very good at his job and his knowledge is HUGE so he is the right person in the right place. Although I secretly dream and hope Jeffro would become the CEO and make Avid Great Again ;)

Re: PT Ultimate renewal update - NO Complete Plugin Bundle
 

For me the DUC always been and is the place for meeting great pros and as s source of valuable information. The FB Avid users group doesn’t come close to it. Partly because of lack of any responsibility nature of the FB in a first place.

My vote goes to Jeffro! Lets make Avid Digidesign again;-)

Avid Complete Plug-in Bundle not renewing
 

I just renewed my ProTools Ultimate Annual Upgrade and Support license through a local reseller and successfully applied the code. So ProTools Upgrade and Support is active till 22 Dec 2020 but my Avid Complete Plug-in Bundle is still indicating it will expire on 22 Dec 2019.
As it is part of the Upgrade and Support Licence for PT and PT Ultimate what the hell is going on?

Stephen Hope
New Hope Media

Re: PT Ultimate renewal update - NO Complete Plugin Bundle
 

I have exactly the same problem and have not even had a reply from customer support to my email.
Any help would be greatly appreciated

Stephen Hope
New Hope Media

Re: Avid Complete Plug-in Bundle not renewing
 

The expiration date for a subscription license (like the Avid Complete Plug-In Bundle) doesn't refresh until just before the original expiration. We'll get the Licensing FAQ updated since that still just refers to the Pro Tools HD Plan license.