Codec error on video import
 

Hey all,

Just downloaded Pro Tools 11 on my MacBook Pro running Mountain Lion and trying to import video into Pro Tools, and I can't seem to get it working. I cross checked to make sure I was getting the right video file specs and codecs, but nothing seems to allow me to import video into Pro Tools 11. I get an error that says this: "Unable to link to file "<file name>" due to either a missing CODEC or the file may be unsupported". This happens no matter if I use DNxHD, H.264, XDCAM or Pro Res 422 files all wrapped in a Quicktime file.

What am I missing? I believe I have all the playback engine settings set correctly. Please advise. Thanks!

Re: Codec error on video import
 

Stupid question but did you check the "install video engine" when installing PT11? I am just asking as we did miss that the first time around :o

Best Wishes
Chris

Re: Codec error on video import
 

Setup-->Playback Engine-->Video Engine enabled?

Re: Codec error on video import
 

Thank you for that it did it for us :-)

Awesome support as usual Avid techs! Big Thumbs Up!

Best Regards
Chris

Re: Codec error on video import
 

Do you have any more troubleshooting ideas? I just installed Pro Tools 11 on a Mac Mini with HDMI out to a Sony TV. Quicktimes which play fine on my main system just show up as a black window on the mini. I'm also getting occasional "Segmentation fault" errors on quitting and the missing codec warning.

Video engine is on; Avid Codec's are installed. Quicktimes play fine when opened in Quicktime player, just not in Pro Tools.

Thanks.

EDIT: Figured it out, I think. In the System Requirements it says 8GB RAM required for Video Playback, the mini only has 4GB. That would also explain the "Segmentation Error." Carry on, nothing to see here.

Re: Codec error on video import
 

Hi all,

RE: "Installing Video Engine". This Pro Tools 11 install was just a drag and drop according to install instructions so I literally dragged the Pro Tools icon from the install image to applications. So I didn't see any install video engine option.
However, I did enable the video engine, but anything I try and import comes back as incompatable. This is the trial version I downloaded, but to my understanding it's a fully functioning version for 30 days according to Avid.

Is there anything in the import process I'm missing?

Re: Codec error on video import
 

What codec was used for these movies? Are they reference movies (a few hundred KB in size) or self-contained movies? Where are you trying to import them from?

Re: Codec error on video import
 

Yes - drag Pro Tools into the applications folder. Not sure if this is the missing step but there were a few extra folders, one of which contained an installer for video codecs (which I ran). When I tested (by dragging a video file into the edit window), I was prompted to enable the video engine (which was 'off' - nice touch!)

Re: Codec error on video import
 

As far as codecs, I've tried DNxHD, ProRes 422, H.264 and XDCAM 422 all in Quicktimes. None of which are working. I installed everything that came with the Pro Tools 11 download.
One thing to note...I can import these videos in Pro Tools 10 no problem on the same machine. But when I open Pro Tools 11, I get the codec error. I've tried reinstalling a few times, and uninstalling and re-installing Pro Tools 10 on the same machine, thinking maybe there was a conflict their, and I'm still not able to import video into PT 11.

Any suggestions? Is everyone able to import video no problems in PT 11?

Re: Codec error on video import
 

Having exactly the same problems. DNxHD MXFs come up as CODEC missing, ProRes and other QuickTimes just have a black screen. 8GB of RAM too.