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-   -   Crashing on startup with 10.14.5 (http://duc.avid.com/showthread.php?t=405390)

hellatall 06-25-2019 03:09 PM

Crashing on startup with 10.14.5
 
Not sure what I'm doing wrong here. . . Been using PT for over a decade on various machines, versions, and OS's.

Installed 2019.5 on a 2019 MBPro running 10.14.5 today, cloud authorized via iLok, and I can't even get to the initial Avid screen.

Only 3rd party plug-ins are FF's Pro Q3, Xfer's Serum, and Output's Arcade.

Trashed all prefs (not that I had even created any) via PT Prefs. Re-started.

Same... icon bounces for a couple seconds and then "Pro Tools quit unexpectedly". . .

What totally bone-headed thing am I missing?

xrekcor 06-25-2019 03:48 PM

Re: Crashing on startup with 10.14.5
 
Might need to try a re-install... otherwise on the MBP compatibility list....

http://avid.force.com/pkb/articles/e...ols&popup=true

Supported Processors (Pro Tools | Ultimate & Pro Tools Standard):
Mid 2018 Retina 15" MacBookPro15,1 6-Core i9 'Coffee Lake' 2.9 GHz
Mid 2018 Retina 15" MacBookPro15,1 6-Core i7 'Coffee Lake' 2.6 GHz
Mid 2018 Retina 15" MacBookPro15,1 6-Core i7 'Coffee Lake' 2.2 GHz

Supported Processors (Pro Tools Standard only):
Mid 2018 Retina 13" MacBookPro15,2 4-Core i5 'Coffee Lake' 2.7 GHz
Mid 2018 Retina 13" MacBookPro15,2 4-Core i5 'Coffee Lake' 2.3 GHz

deanrichard 06-25-2019 04:02 PM

Re: Crashing on startup with 10.14.5
 
I don't use PT much any more, but in the past when I had problems like that in v10 it was usually plugin related. Removing some of the plugins would eventually make the problem go away, but I can't say I was very scientific about it. If you've added any new plugins recently that would be a good place to start.

Could PT 2019 have installed some new plugs, or updated some of the old ones?

Quote:

Originally Posted by hellatall (Post 2530805)
Not sure what I'm doing wrong here. . . Been using PT for over a decade on various machines, versions, and OS's.

Installed 2019.5 on a 2019 MBPro running 10.14.5 today, cloud authorized via iLok, and I can't even get to the initial Avid screen.

Only 3rd party plug-ins are FF's Pro Q3, Xfer's Serum, and Output's Arcade.

Trashed all prefs (not that I had even created any) via PT Prefs. Re-started.

Same... icon bounces for a couple seconds and then "Pro Tools quit unexpectedly". . .

What totally bone-headed thing am I missing?


hellatall 06-26-2019 11:07 AM

Re: Crashing on startup with 10.14.5
 
Quote:

Originally Posted by xrekcor (Post 2530814)
Might need to try a re-install... otherwise on the MBP compatibility list....

http://avid.force.com/pkb/articles/e...ols&popup=true

Supported Processors (Pro Tools | Ultimate & Pro Tools Standard):
Mid 2018 Retina 15" MacBookPro15,1 6-Core i9 'Coffee Lake' 2.9 GHz
Mid 2018 Retina 15" MacBookPro15,1 6-Core i7 'Coffee Lake' 2.6 GHz
Mid 2018 Retina 15" MacBookPro15,1 6-Core i7 'Coffee Lake' 2.2 GHz

Supported Processors (Pro Tools Standard only):
Mid 2018 Retina 13" MacBookPro15,2 4-Core i5 'Coffee Lake' 2.7 GHz
Mid 2018 Retina 13" MacBookPro15,2 4-Core i5 'Coffee Lake' 2.3 GHz

Indeed, my year is not on the list, but the specs are. I will attempt a re-install today.

hellatall 06-26-2019 11:08 AM

Re: Crashing on startup with 10.14.5
 
Quote:

Originally Posted by deanrichard (Post 2530819)
I don't use PT much any more, but in the past when I had problems like that in v10 it was usually plugin related. Removing some of the plugins would eventually make the problem go away, but I can't say I was very scientific about it. If you've added any new plugins recently that would be a good place to start.

Could PT 2019 have installed some new plugs, or updated some of the old ones?

It's actually a brand new install of PT on a brand new computer. No pre-existing versions or plug-ins other than the three I mentioned in my post, all of which are compatible according to their parent companies. I may remove them anyway, just to see, but otherwise there shouldn't be any other complications...**I would think**

hellatall 06-26-2019 01:18 PM

Re: Crashing on startup with 10.14.5
 
Re-installed, no dice. Tried out 2019.6, and still no dice... Avid support put me on a call-back list yesterday and never called back. Email to Avid support has not been answered... Bought the perpetual license. Quite peeved with Avid right now.

xrekcor 06-26-2019 02:17 PM

Re: Crashing on startup with 10.14.5
 
Quote:

Originally Posted by hellatall (Post 2530957)
Re-installed, no dice. Tried out 2019.6, and still no dice... Avid support put me on a call-back list yesterday and never called back. Email to Avid support has not been answered... Bought the perpetual license. Quite peeved with Avid right now.

Yup can totally understand.... if you can msg Jeffro on here he can get things going and very helpful. hopefully others may chime in with some ideas but I'm sure alls no lost.

deanrichard 06-26-2019 04:06 PM

Re: Crashing on startup with 10.14.5
 
I'm not sure if this applies to Mac, but on the PC there is an "Unused Plugins" folder so you don't have to uninstall, then reinstall to find a problem plugin.

Quote:

Originally Posted by hellatall (Post 2530939)
It's actually a brand new install of PT on a brand new computer. No pre-existing versions or plug-ins other than the three I mentioned in my post, all of which are compatible according to their parent companies. I may remove them anyway, just to see, but otherwise there shouldn't be any other complications...**I would think**


DigiTechSupt 06-26-2019 04:50 PM

Re: Crashing on startup with 10.14.5
 
Quote:

Originally Posted by hellatall (Post 2530957)
Re-installed, no dice. Tried out 2019.6, and still no dice... Avid support put me on a call-back list yesterday and never called back. Email to Avid support has not been answered... Bought the perpetual license. Quite peeved with Avid right now.

Hi, we can't find an active Avid Account under the Email you registered in the duc. Can you give us the case number of your support ticket so we could check?

Thanks,
Tope

hellatall 06-27-2019 02:02 PM

Re: Crashing on startup with 10.14.5
 
Quote:

Originally Posted by DigiTechSupt (Post 2530993)
Hi, we can't find an active Avid Account under the Email you registered in the duc. Can you give us the case number of your support ticket so we could check?

Thanks,
Tope

Apologies, the case is under my work account. Case number: 03733389


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