Problems actually buying Pro Tools
 

Hi,
I've just tried to buy the latest version of PT, and after going through the process seemingly normally and purchasing the year subscription, I can't access it in any way and can find absolutely no information on why this might be. It said that I would be emailed download links and I haven't, and it hasn't appeared in my AVID application manager. But, funnily enough, my account has been debited the money. They are also not responding to my support case.
What has happened to this company? Rubbish.
Anyone experienced anything similar?

Re: Problems actually buying Pro Tools
 

Hi, welcome to the community.

Perhaps you get a response first thing monday morning. They take licensing issues seriously

Re: Problems actually buying Pro Tools
 

Escalated to supermods' attention but you should hear from Avid Support soon enough anyway

Re: Problems actually buying Pro Tools
 

Hi,

upon checking, it's already inside your Avid Account's Products Page.
http://duc.avid.com/attachment.php?a...1&d=1567961439

Please sign in and check if you're able to see the same. All available installers are inside your my.avid account as well.

Thank you,
-Tope