Blue D-Command not recognized by PT 12.7
 

Today I updated from 12.4 to 12.7 and PT no longer recognizes my Blue D-Command in the Ethernet controller dialog.

Is anyone else successfully using this combination?

To make matters murkier, I am also running on the unsupported OS 10.8.5 which had no issues running installing and running 12.7 The only problem I've seen is with the D-Command

Re: Blue D-Command not recognized by PT 12.7
 

Possible?

http://lmgtfy.com/?q=ethernet+connec...running+10.8.5

Re: Blue D-Command not recognized by PT 12.7
 

Thanks for the suggestion. The D-Command is working perfectly in PT10.3.8 (I run a dual install) and when I revert from PT 12.7.1 back to PT 12.4, it is once again recognized. All on OS 10.8.5, so I'm certain it's not an Ethernet issue with the OS itself.

FWIW, the D-Command is connected directly to my Mac Pro and not via a hub or router.

Oddly, I can't find any compatibility documents that mention the ICON series at all. In fact, this document lists everything under the sun as supported, not supported or incompatible, but unless I'm completely blind, the ICON controllers are not even mentioned:

http://avid.force.com/pkb/articles/e...nd-Peripherals

Your sig lists PT 12.5 - have you tried running 12.7 with your D-Command yet?

Re: Blue D-Command not recognized by PT 12.7
 

No I actually haven't made the jump myself to 12.7.

I loved 10.8.5 but I found 10.10.5 was a good place to be as well .

You might try installing a partition with 10.10.5 just for fun....

I am working on another clone of my Win10 drive and going to try installing 12.7.1 really soon.

Re: Blue D-Command not recognized by PT 12.7
 

Unfortunately I need to retain my PT10HD TDM system as a dual install with PT12HD (RME hardware) and OS 10.8.5 is the last version that allows this, so no more OS updates for me I'm afraid...

I'll be interested in how your D-Command fares with PT 12.7 on Win10...if you get a chance, please report back, thanks!

Re: Blue D-Command not recognized by PT 12.7
 

You haven't changed ethernet ports on your mac? if so you need to change it when declaring the controller.

Re: Blue D-Command not recognized by PT 12.7
 

Hi,

PT12.7.1 and MacOS 10.12.4 and no problems with my Blue D-Command.

My guess is that running an unsupported config is the core of your problem. The last version of PT compatible with MacOS 10.8.5 was 12.4. PT12.7 required 10.9.5 and above. My advise would be to stick with a supported configuration.

Re: Blue D-Command not recognized by PT 12.7
 

No change. In fact, when I launch PT 10.3.8 it's business as usual in port 1, so definitely not a patching issue. Good suggestion though, thanks!

Re: Blue D-Command not recognized by PT 12.7
 

I'm sure that you are correct and that's what i will do.

Given the last period of development from Apple and Avid, it appears that they simply don't want my money any more....so...I just stepped off the Avid Support Train at the end of March and have committed to locking down my system at that last reliable stop for a PT10/12 dual install which as it turns out is PT12.4 on OS 10.8.5

I have in fact, doubled down on this strategy and just bought a spare 6 core, 3.3 gHz Mac Pro 5.1 just in case my current rig smokes. I might also buy another pair of Accel cards as a backup! Tracking in TDM and mixing in PT12 absolutely rocks and I think I will stay here for a very, very long time!

Re: Blue D-Command not recognized by PT 12.7
 

Have you tried to reset the console? I doubt it'll help, but...

Re: Blue D-Command not recognized by PT 12.7
 

As in power cycle?

I did that multiple times...

Or is there a different method of reset?

Re: Blue D-Command not recognized by PT 12.7
 

Does anyone else find it odd that the ICON range is mysteriously absent from this list?

http://avid.force.com/pkb/articles/e...nd-Peripherals

Hell, they list the the original Mbox and the Command 8 !!

Re: Blue D-Command not recognized by PT 12.7
 

Yes surely an oversight....surely

Re: Blue D-Command not recognized by PT 12.7
 

I meant a reset to factory defaults. Utility > Reset.

Re: Blue D-Command not recognized by PT 12.7
 

Blue D-Control working great with 12.7.1

Re: Blue D-Command not recognized by PT 12.7
 

No, I didn't. Damn...didn't think of it. I've since rolled back to 12.4.

Maybe if I ever get a day of downtime here I'll give it another shot...

Re: Blue D-Command not recognized by PT 12.7
 

Hello,

You could try to plug him into a ethernet hub, instead of directly into the mac pro. I have a black D-command and it works fine with a hub, and it doesn't when I go directly into the Mac pro. (Never hurts to try if you have a hub). I'm also on HD 12.7.1.

Re: Blue D-Command not recognized by PT 12.7
 

FWIW - I bought an HP Procurve hub that the console is connected to, and it's been a flawless experience.

Re: Blue D-Command not recognized by PT 12.7
 

Not sure when I'll get a chance (I'm back at 12.4) but I'll definitely try the hub, thanks for the tip!

Re: Blue D-Command not recognized by PT 12.7
 

I was told if you do not have the updated com board on your d-command PT 12.7 will not work.

Re: Blue D-Command not recognized by PT 12.7
 

Not good news - did they offer to sell you a new com board ?

Re: Blue D-Command not recognized by PT 12.7
 

Interested in this as well. I have a blue D-control. The main unit has the updated comm. board but the two fader packs have the old non-multi mode boards. I realize the blue icons are EOL. Anyone know who to be in contact with at Avid? And is it confirmed that you need the newer comm. boards starting with this PT version?

Thanks,
Klosse

Re: Blue D-Command not recognized by PT 12.7
 

i have a blue d-control with the old comm board here working fine with PT12.7.1.
blue d-command also works fine with PT 12.7.1