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-   -   S3L-X / 4.5.3.3 hw inserts not working (https://duc.avid.com/showthread.php?t=401418)

rolybarabas 10-09-2018 01:41 AM

S3L-X / 4.5.3.3 hw inserts not working
 
Hello everybody!

Although until 2 weeks ago they worked fine, my hardware inserts do not work anymore. I do not know why, as long as all my configuration, show file / snapshot is the same.
I tried to bypass with an XLR cable and still not working. Engine Analog OUT 1 to Engine Analog IN 1.
I tried to check the allocated E3 inserts and use them as inputs and outputs and they work. It seems that there is no hardware problem.
Config: 3 Tascam TA-1VP linked on E3 engine, analog ch 1,2,3 (vocals).
Venue 4.5.3.3

Somebody can help me?
Many thanks!

RyanJ 10-09-2018 03:35 PM

Re: S3L-X / 4.5.3.3 hw inserts not working
 
Does audio pass correctly if you bypass the HW insert on those channels?

rolybarabas 10-10-2018 12:46 AM

Re: S3L-X / 4.5.3.3 hw inserts not working
 
Yes, Ryan. If I swtich off the hw insert, everything is working normally.
- I tried to pick up signal from Engine Analog OUT 1 (insert is Engine Analog 1), of course while hw insert is on - no signal.
- I tried to send signal to Engine Analog IN 1 (insert is Engine Analog 1), of course while hw insert is on - no signal.
Could it be a hardware failure?

Thank U very much for your attention!

Quote:

Originally Posted by RyanJ (Post 2502269)
Does audio pass correctly if you bypass the HW insert on those channels?


rolybarabas 10-13-2018 06:17 AM

Re: S3L-X / 4.5.3.3 hw inserts not working
 
Hi Ryan

We re-check the Engine hardware analog inputs / outputs and all the 4 outputs do not work.
That means:
- All 4 analog inputs work
- All 4 analog outputs do not work
- All AES / EBU inputs / outputs work
I suspect the D/A converters of E3.
Do U think it's worth to do a system restore (re-install Venue 4.5.3.3)?

Best regards!


Quote:

Originally Posted by RyanJ (Post 2502269)
Does audio pass correctly if you bypass the HW insert on those channels?


Valentyn 10-14-2018 08:36 AM

Re: S3L-X / 4.5.3.3 hw inserts not working
 
Quote:

Originally Posted by rolybarabas (Post 2502584)
Hi Ryan

We re-check the Engine hardware analog inputs / outputs and all the 4 outputs do not work.
That means:
- All 4 analog inputs work
- All 4 analog outputs do not work
- All AES / EBU inputs / outputs work
I suspect the D/A converters of E3.
Do U think it's worth to do a system restore (re-install Venue 4.5.3.3)?

Best regards!

I think you have a hardware failure (ribbon cable?) and you better call support.

Karel Noon 10-14-2018 02:04 PM

Re: S3L-X / 4.5.3.3 hw inserts not working
 
What about a reset of the I/O, have you tried that?

rolybarabas 10-14-2018 11:39 PM

Re: S3L-X / 4.5.3.3 hw inserts not working
 
Quote:

Originally Posted by Valentyn (Post 2502652)
I think you have a hardware failure (ribbon cable?) and you better call support.

Hi Valentyn, that's what I also think, thanks for your opinion, I will try to send the engine to an authorized repair center. Do you think it's worth to do a re-install of Venue system?

Hi again, Valentyn! Could you recommand me one ore more authorized repair center(s)? Maybe the best ones. All over Europe, not necessarily close.

rolybarabas 10-14-2018 11:45 PM

Re: S3L-X / 4.5.3.3 hw inserts not working
 
Quote:

Originally Posted by Karel Noon (Post 2502670)
What about a reset of the I/O, have you tried that?

Hi Karel, I will try to do a I/O reset.Do you think it's worth to lose one day and to do a re-install of Venue system? My opinion is no, but I will keep in mind your view.
Best regards!

Karel Noon 10-15-2018 02:27 PM

Re: S3L-X / 4.5.3.3 hw inserts not working
 
If the reset Engine I/O Option fails a clean install might be a good try, it’s not a whole day, and definitely less downtime than bringing the engine to a repair shop.

Valentyn 10-16-2018 01:55 AM

Re: S3L-X / 4.5.3.3 hw inserts not working
 
Quote:

Originally Posted by rolybarabas (Post 2502706)
Hi Valentyn, that's what I also think, thanks for your opinion, I will try to send the engine to an authorized repair center. Do you think it's worth to do a re-install of Venue system?

Hi again, Valentyn! Could you recommand me one ore more authorized repair center(s)? Maybe the best ones. All over Europe, not necessarily close.

I don't think reinstall will help. You should call VENUE Support and they will guide you.


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