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-   -   12.5.2 Download? (http://duc.avid.com/showthread.php?t=384641)

s1h 09-29-2016 04:54 AM

12.5.2 Download?
 
Not seeing this in My Products and Subscriptions.

Just 12.5.0 and 12.6.0 (plus 'legacy' installers)

Drew Mazurek 09-29-2016 05:07 AM

Re: 12.5.2 Download?
 
Quote:

Originally Posted by s1h (Post 2384707)
Not seeing this in My Products and Subscriptions.

Just 12.5.0 and 12.6.0 (plus 'legacy' installers)

Start a case.

http://www.avid.com/learn-and-suppor...-music-support

s1h 09-29-2016 06:18 AM

Re: 12.5.2 Download?
 
Thanks Drew.

lumcas 09-29-2016 11:05 AM

Re: 12.5.2 Download?
 
Well, while starting a case might be a solution, I really don't get why isn't 12.5.2 available in my download account and other older versions (10, 11) are on the latest build. So glad I'm saving my installers once again.

DanielR 09-29-2016 12:16 PM

Re: 12.5.2 Download?
 
Same problem here, opened a case... sigh. Someone at Avid should really look in all those release management problems...

Pingafuego 10-01-2016 07:39 PM

Re: 12.5.2 Download?
 
If support plan is expired is it possible to download those versions?

DanielR 10-02-2016 11:09 AM

Re: 12.5.2 Download?
 
Quote:

Originally Posted by DanielR (Post 2384940)
Same problem here, opened a case... sigh.

Quick update:

First case response was "you need a new license for 12.6, I deposited a temp license for you" which was completely the wrong topic. Obviously noone read what I wrote. The temp license isn't visible in iLok account btw (nor do I miss it).

After asking for clarification, next response was a special time-limited download link to download the 12.5.2 installers. Again not what I was looking for (12.5.1 and 12.5.2 installers together with related documents in my Avid account for download at any time). :(

Does anyone still (or did get it fixed via case) see 12.5.1 and 12.5.2 files in their account?

JFreak 10-02-2016 11:12 AM

Re: 12.5.2 Download?
 
Quote:

Originally Posted by Pingafuego (Post 2385726)
If support plan is expired is it possible to download those versions?

You can download what was available for you when the support plan was active

Pingafuego 10-02-2016 12:04 PM

Re: 12.5.2 Download?
 
Quote:

Originally Posted by JFreak (Post 2385892)
You can download what was available for you when the support plan was active

My support is still active, but I don't have 12.5.2 link available for download, only 12.5 (and 12.6, 11.3.1 and 10 legacy installers).

So I would have to open support case for 12.5.2 download. If my support plan is expired, will I be able to ask support for download links later?

thanks

Drew Mazurek 10-02-2016 03:42 PM

Re: 12.5.2 Download?
 
Quote:

Originally Posted by Pingafuego (Post 2385913)
My support is still active, but I don't have 12.5.2 link available for download, only 12.5 (and 12.6, 11.3.1 and 10 legacy installers).



So I would have to open support case for 12.5.2 download. If my support plan is expired, will I be able to ask support for download links later?



thanks



Do it now start a case using the link I posted above. And then store the installers in a safe place.


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